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Dentists across the country are purchasing from Net32 in record numbers. Just last month we published a press release reporting 34% year over year sales growth for June, only to find that July's sales represent a 38% increase over the preceding year! Net32 attributes this phenomenal growth rate to our commitment to relentlessly create industry leading ways to save dentists time and money on their purchases.

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UAppoint is a complete patient relationship management system. The online service consists of several powerful tools controlled from an intuitive web-based interface. The service seamlessly integrates with your practice management software, in real time, so there is no double entry. In other words, it's smart.

For Net32 Customers Only! A free 60 day trial period and totally refundable setup and activation fee if you do not continue the service after the 60 day trial period. During your trial period you will have access to UAppoint technical support as well as full access to all features of the system. This trial period will not only allow you to evaluate how well the system will benefit your practice, but it will also give you a chance to accumulate more email addresses for your patients and further unlock the features of UAppoint.

How to Evaluate UAppoint

When purchasing the UAppoint Online Patient Relationship Management System you are automatically entitled to a 60 day free trial period. During that trial period, you have full technical support from UAppoint, and full access to all features and benefits.

 

Why UAppoint

What distinguishes UAppoint?

As physicians and dentists come to appreciate the benefits of automated reminders and confirmations, there are several firms that have emerged to offer these vital services. UAppoint is the only service developed by a dentist for dentists... we understand the nature of dental practice first hand. Thus UAppoint offers several unique advantages not found in any other service:

  1. Total Recall - Only UAppoint lets you totally outsource the recall and reactivation process. When a patient does not have an email address on file (which is the case with most patients who have not been to the office for continuing care) UA sends patients postcards at a very reasonable cost (less than it would cost to send from your office).

  2. Online Hygiene Appointment Scheduling - Patients are offered appointment options based on time slot availability and based on criteria predetermined by the practice (patent pending). Similar services provided by other companies require a call from the office, taking up valuable staff time. And thanks to UA's unique patent pending system and method, patients can securely schedule hygiene appointment online 24/7 without the need for usernames or passwords. Your patients will thank you, and your staff will not need to become IT experts.

  3. Patient Welcome Kit - When a new patient is given an appointment, an electronic welcome message is emailed, including a registration medical/dental health history form. In addition a thank you note is emailed to the referring patient.

  4. Electronic Appointment Card - as soon as an appointment is entered in to the practice management software, patient receives an email with the appointment date, time and location.

  5. Real Time Information - all reports and patient contacts are updated minute-by-minute, not just at the end of the day. And it is all done automatically.

  6. View patient contact info and previous history over the Internet.

  7. Remote Back Up of Schedule - updated minute by minute.

  8. Access Schedule 24/7 Over the Internet - you can securely access your appointment schedule anywhere, any time with an internet connection.

  9. White Label - UAppoint does not promote itself to your patients; every communications from your office is labeled with your practice information, not the confirmations company.

  10. No Contracts to Sign - we earn our customers' loyalty each and every month.

 

  UAppoint Smile Reminder DemandForce Televox Dental Sesame
Focus Operational Best Practices Patient Messaging Practice Marketing Telephone Messaging (House Calls) Online Patient Access (T.Link) Patient Messaging & Online Patient Access
Tech Core Competence Web/Email Text Messaging Web/Email Telephone Web/Email Web/Email
Integration with Practice Software Real-Time Daily Daily Daily (manual) Daily Daily
Unique Features
  1. Appointment E-Card
  2. Consolidated Confirmation Process
  3. Recall & Reactivation
  4. Smart Appointment Request
Same-day SMS reminders
  1. Satisfaction Surveys
  2. Patient Referrals
  3. Incentives
Automated human voice telephone reminders Access to patient records
  1. Online payment
  2. Invisalign support
  3. Promotional newsletter
Drawbacks SMS charge and excessive use of messaging annoying to patients Automotive legacy is evident in dental offering Telephone messaging only; no text- to-speech ability Patient login required, harder to use Training required to comprehend application

FAQs

How does UAppoint make my practice more profitable?
Your practice begins to derive these benefits the moment you start using UAppoint:

  1. Reduce Missed Appointments: No-shows average 20 percent across the nation. Missed appointments represent a significant loss of revenue in your practice. Personalized online appointment scheduling and real-time reminders help patients remember to show up.
  2. Save Staff Time and Money: Preparing and sending patient communications through the postal mail can exceed $500 per month for a typical practice. UAppoint is a less expensive alternative that can be personalized to individual patients.
  3. Enhance Practice Image: Build your practice's brand recognition and advance your tech-savvy image.
  4. Focus on Patient Service: UAppoint frees your staff from time-consuming, tedious tasks, allowing them to focus on providing your patients with more personalized service.

Will I have to hire additional staff to operate the service? No. On the contrary, UAppoint will save your staff a significant amount of time! The purpose of the service is to intelligently handle mundane tasks such as sending out confirmation and recall notices in accordance with your practice's existing policies. UAppoint works quietly in the background, and doesn't require your staff to change their daily practices in any way.

Do I need to have my own website? No. Though you can easily integrate UAppoint into an existing website, the service runs independently of a web site. Our staff uses sophisticated monitoring technology to ensure that the UAppoint servers are always up and running smoothly.

Does UAppoint update the information stored in my practice management software? No. Though UAppoint reads information from the practice management software database, it never writes information. Any changes to the PMS data must be made by you or your staff. This ensures your practice data will never be corrupted by UAppoint, and that you will always retain full control of your schedule.

What do you do for patients who do not have email? For an additional fee, we can send postal mail reminders to patients without email addresses. Be sure to mention this when you sign up for UAppoint, or feel free to contact us for more details.

I haven't been collecting patient emails. Can I still use UAppoint? Certainly. You can start using UAppoint immediately by collecting a patient's email addresses at the same time you schedule an appointment. Your patients will be delighted to give you their addresses when they hear you will be sending them electronic reminders over email. We also suggest that you add a line for email address in the health history form, and have patients update their medical/dental information semi-annually.

Does my staff have to go to the UAppoint website to send appointment schedulers? No. If you subscribe to the scheduling service, patients will automatically be supplied a link they can click on to reschedule their appointments. You can, however, use the UAppoint Administrative Interface to send out schedulers for appointments that have not yet been scheduled.

Are patients able to see each other's appointments in the UAppoint scheduler? No. UAppoint presents a filtered view of the schedule that excludes all non-relevant information. Beyond just filtering out other patients and procedure names, UAppoint's intelligent scheduler omits times that are available but not suitable for the patient.

Allowing patients to change their appointments online makes it too easy to cancel, doesn't it? While UAppoint automates the rescheduling process when a conflict arises, patients may never cancel their appointment. If a patient wishes to cancel an appointment, they must contact the office directly, as they would have done absent UAppoint.

Can hackers on the Internet fill my schedule with fake appointments? No. UAppoint only accepts appointment requests from patients whom you have explicitly invited into your office. In addition to a randomly generated unique key, patients accessing UAppoint must be able to supply bits of personal information. Invited patients can only schedule one appointment each. Additionally, you retain full power to accept or confirm a request at any time. Even if a hacker were able to request multiple appointments, those requests could easily be rejected by you or your staff.

Pricing

UAppoint pricing is based on the number of Full Time Equivalent doctors in your practice. See the chart below for the pricing breakdown.

  1. $199/month for the first Full Time Equivalent (F.T.E.) doctor.
  2. $99 for each additional F.T.E. doctor.
  3. $299 setup for each installation
    (one installation per practice regardless of the number of doctors).

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