To Place Your Order:
1. Use our website: www.net32.com
2. Fax your order to us at 919-468-1178
3. Call Customer Service at 1-800-517-1997

Help & Frequently Asked Questions (FAQ) for Net32.com

Questions

What format must my login and password have?

Forget your password?

Which Web browser do you recommend?

How do I enable cookies in my browser?

How do I know the site is secure?

What should I do if I get an error message?

How do I begin ordering from Net32?

How do I use the Shopping Cart?

How do I use the Shopping List?

What is the difference between the Shopping Cart and the Shopping List?

How do I check out once I've finished shopping?

What sales tax am I responsible for?

How do I know the vendor received my order?

Who ships my supplies, Net32 or the vendor?

Who do I contact if my shipment is late?

I'm accustomed to being billed for my orders by my supplier. Will I receive an invoice from a Net32 vendor?

How do I access my order history?

How does Net32 make its money since users are not charged to use its services?


Answers

What format must my login and password have?

Your username and password must not contain spaces or special characters. The only special character accepted is the underscore. Your password is case-sensitive.

Forget your password?

If you have forgotten your password, you can request your password here.

Which Web browsers do you recommend?

Net32 has been thoroughly tested using Netscape Navigator (version 4.x and higher), Microsoft Internet Explorer (version 6 and higher), Mozilla, Firefox and Safari (1.2 and higher).

How do I enable cookies in my browser?

To enable cookies, follow the instructions below for the browser version you are using.

Mozilla Firefox (1.0 final release and earlier)
* Go to the "Tools" menu.
* Select "Options".
* Select the "Privacy" icon in the left panel.
* Check the box corresponding to "Allow sites to set cookies".
* Click "OK" to save changes.

Netscape 7.1/Mozilla 5.0
* Select "Preferences" from the Edit menu.
* Click on the arrow next to "Privacy & Security" in the scrolling window to expand.
* Under "Privacy & Security", select "Cookies."
* Select "Enable all cookies".
* Click "OK".

Microsoft Internet Explorer 6.0+
* Select "Internet Options" from the Tools menu.
* Click on the "Privacy" tab.
* Click the "Default" button (or manually slide the bar down to "Medium") under "Settings".
* Click "OK".

How do I know the site is secure?

When you place orders or access your account information, we offer the use of a secure server. The secure server software (Secure Socket Layer) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access. For more information, see Net32's privacy policy.

What should I do if I get an error message?

If you receive an error while trying to submit your order, check your Order History to verify that the order was received by Net32. If your order shows up in your Order History, Net32 has successfully received your order.

If you receive an error while navigating through the site, initially try using your browser's 'Back' button to move to the previous screen and try the action again.

If you receive the same error, call Net32 customer care at 800-517-1997 (Monday - Friday, 9am - 5pm ET) or email us at staff@net32.com.

How do I begin ordering from Net32?

To purchase products, simply register and log in. Registering is quick, free and only has to be done once.

Once you register, you may begin shopping from any screen by selecting the way you want to search from the "Search By" drop-down box located on the header of the page or by typing your search terms in the 'Product Search' text field and clicking 'go'. Alternatively you may browse the product "tree" by clicking on the 'Products' icon located near the top of each page.

How do I use the Shopping Cart?

When you find items you wish to purchase, place the number you want to buy in the Quantity field and then click on 'Add to Cart.' These items automatically will be saved and will be waiting for you the next time you log on unless you purchase or delete them. You can accumulate products in the Shopping Cart over time and place your order whenever you're ready.

To purchase products in the Shopping Cart, simply click on 'Checkout.'

How do I use the Shopping List?

Items you purchase through Net32 will be added to your Shopping List automatically when ordered. You also can add any item you find through a product search to your Shopping List simply by clicking on the 'Add to List' button at the bottom of the product page.

Your Shopping List can be used to hold all the products you regularly buy. The Shopping List makes it easy to buy products you've purchased before without selecting each product over again. This reduces ordering time and the risk of errors.

Any time you need items you've previously ordered, click on Shopping List at the top of any page and review the items in your list. Select the products you wish to order in the 'Add to Cart' column (you can change quantities if necessary) and select 'Buy Checked Items'. If you have other items to buy, you can select 'Continue Shopping' at the bottom of the page or enter what you're looking for in the Product Search box.

Your Shopping List can be sorted in a variety of ways. When you first view your list it will be sorted into product categories. At the top of the page there's a 'Sort by' box that contains the other sort methods: Brand, Item and Vendor. To change the sort order, simply choose another value from the box and click on the forward-pointing arrow.

One or more items can be deleted from your Shopping List by checking the selection box in the 'Delete Item' column for each product and clicking on the 'Update Shopping List' button at the top or bottom of the screen.

If you would like to save a new quantity for a product in your Shopping List, enter the new quantity number, then select the 'Update Shopping List' button at the top or bottom of the screen.

What is the difference between the Shopping Cart and the Shopping List?

The Shopping Cart holds items not yet checked out, while the Shopping List displays all the products that have been checked out plus any other products you've chosen to save there.

The cart is the utility used to collect products before ordering. The shopping list is a utility meant to speed the ordering process — all your frequently-ordered products are organized in one place. Re-ordering these products is as easy as selecting the ones you need and choosing 'Order.'

How do I check out once I've finished shopping?

After you have added all of the items you intend to order to your shopping cart, you still have the ability to adjust quantities or change your mind and delete an item. Remember to click on 'Update Cart' after making any changes to your shopping cart.

After updating your changes, click on 'Checkout.' The checkout process consists of three steps: 1) order confirmation, 2) payment and shipping information confirmation, and 3) the opportunity to print a copy of your order with all relevant information.

During the order-confirmation step, you will be given a final opportunity to change your order. If you do not wish to make any changes, click on 'Continue Checkout.' After reviewing the payment and shipping information in step two, submit your order. Finally, you will have an opportunity to print a page detailing your entire order, your vendor subtotals, your order number and your shipping and billing information.

What sales tax am I responsible for?

Net32 users are responsible for sales tax when ordering from a vendor located in the same state. To determine your tax liability, consult the vendor's page through the vendor list.

Shipping costs, methods and delivery times vary according to the vendor. You may reference the individual vendor's page through the vendor list.

How do I know the vendor received my order?

As soon as you click on the "order" button Net32 sends you an automatic e-mail confirming that your order has been received in the Net32 Order Management System. The Order Management System immediately sends an e-mail confirmation of your order to each vendor included in your shopping cart.

When items are shipped, the vendor accesses the Order Management System , which generates another e-mail to inform you of the shipment. Customer Care staff also monitor your order status. For example, if they learn that an item is back-ordered, a Customer Care representative will contact you with this information to provide the details, as well as try to find an alternative vendor or product if you so choose.

Also, remember that you can check the status of recent orders on the home page in the "Quick Status" box.

Who ships my supplies, Net32 or the vendor?

Vendors ship supplies directly so you receive your order as quickly as possible. If you order from several different vendors through Net32, your supplies will be shipped directly from each vendor.

If you have questions about the delivery of your order, contact Net32 customer care at 800-517-1997 (Monday - Friday, 9am - 5pm ET), e-mail us at staff@net32.com or check your "Quick Status" box on the Net32 home page.

Who do I contact if my shipment is late?

Contact staff@net32.com or call us at 800-517-1997 (Monday - Friday, 9am - 5pm ET). We will communicate with the vendor to track the order. Please keep in mind that the delivery of weekly specials may take longer than the vendor's standard delivery time because of the large order volume.

I'm accustomed to being billed for my orders by my supplier. Will I receive an invoice from a Net32 vendor?

You should never receive an invoice for payment from a vendor for a Net32 order. The vendor charges your credit card when your order is shipped, so disregard any invoice. A vendor may include a packing slip or some other standard documentation, but this should not be a request for payment. Contact staff@net32.com or call us at 800-517-1997 (Monday - Friday, 9am - 5pm ET) if you need assistance with a billing question.

What if I need to return something I ordered through Net32?

To return an item, send it the address on the enclosed invoice, along with a copy of the invoice and the reason for its return.

Contact staff@net32.com or call us at 800-517-1997 (Monday - Friday, 9am - 5pm ET) and we will communicate with the vendor to help coordinate the return. The policies of the individual vendors determine if restocking fees, etc., are applicable. You may reference the individual vendor's information by means of the vendor list.

How do I access my order history?

You can view the history of all orders placed through Net32 by clicking on the "Your Account" icon near the top of each screen. The order number is a link that takes you to the list of all the items included in that order. The order history also provides annual and year-to-date Net32 spending totals.

How does Net32 make its money since users are not charged to use the its services?

Dental manufacturers and distributors contract with Net32 and agree to pay a commission.