With high demand and limited product availability of personal protective equipment due to the spread of Covid-19 you may experience higher prices and delays in order processing times. At this time, all infection control products are non-returnable.
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Detailed Vendor Ratings
Criteria Average rating Number of ratings
Products as described 4.8 82
Shipping time 4.4 85
Shipping and handling 4.5 84
Recent Feedback: 4.5 stars
5/5 "excellent"
ANDRES, 8/20/20
1/5 "I never received these items.

Net32 Response (8/4/20): We are sorry that the customer's experience with iSmile Dental Products did not meet expectations. iSmile Dental Products cancelled the order after running out of stock. The customer was not charged. Sincere apologies to the customer for any inconvenience."
Vincent, 8/3/20
5/5 "I was having terrible problems with a rash-like irritation on the back of my hands recently due to overwashing and hand sanitizer usage due to COVID-19 protocols. I was miserable and the thought of having to put on one more set of gloves was more than I could stand at the end of the days lately.
I have a latex allergy, so I am already using the blue neoprene gloves, but the irritation was starting to get as bad as when I began to have latex sensitivities.
This product is a god-send!!!! I has relieved all the symptoms and protected against any new occurences since I started using it. I would recommend it to anyone who needs relief or protection from similar problems. IT WORKS!!"
D R, 7/27/20
5/5 "Came quickly and was as advertised"
Century, 6/25/20
5/5 "Nice gloves. On time"
Debbie, 6/8/20
5/5 "iSmile has a great product line of things I have found most of my regular vendors don't carry. Triple tray impression trays or xray supplies or flavored prophy past. They have been very quick to send the order and I have found no problems receiving what I ordered. I recommend them highly. John"
Smilmkr, 5/12/20
5/5 "Great vender . Only wish the shipping was faster."
Vicki, 5/12/20
5/5 "The service was superb and the product excellent! I highly recommend ISmile as the site to use for their product types. I have delt with many vendors and ISmile really is the BEST.
Thank You"
BigMummy, 5/11/20
1/5 "Completely misleading and lying about shipping processing times.
They sell directly to offices, thru Amazon, etc. so they don't care about
their ratings. Paid them a much higher price compared to other vendors
because of their posted shipping processing times, plus paid for
shipping, only to find out they use USPS and mislead customers and
NET32.

Net32 Response: We are sorry that the customer's experience with iSmile Dental Products did not meet expectations. The customer's order was placed on 5/4/20. iSmile Dental Products shipped the product on 5/8/20. The order shows delivered on 5/11/20. Net32 is working with iSmile Dental Products to speed up and provide more accurate processing times. Sincere apologies to the customer for any inconvenience."
Doc, 5/10/20
5/5 "This whole company and network of companies is so impressive to me. They all work hard to bring you quality dental supplies at an amazing cost. Its great to see these companies work to help us out so much."
Hooter, 5/7/20
5/5 "Prompt delivery even in these difficult times."
MPT, 5/7/20
5/5 "Gloves arrived on time and they fit perfectly. Thank you"
Tokua, 5/6/20
5/5 "Great price,"
dental, 5/5/20
5/5 "Hi I really appreciate receiving the items requested.
Nitrile gloves are in short supply in my size and I need glove change every five minutes or so!
Thank you for PPE Protection gloves much appreciated!
Keep up great customer service , delivery on time .
Net32 proves to have items listed as in stock with no glitches after ordering.
Cuts down on wasting time finding out product is either not available or in back order as I’ve experienced with a few other less proactive vendors during this time of increased need.
Thanks again , stay safe stay well
Dr Dave H"
dhtrip2, 5/1/20
5/5 "I am a HHA and needed Nitrile gloves. The seller shipped these very quickly and I had them in no time at all. The gloves are of very good quality and exactly what I expected. I am very please with this company and the gloves. I would by from this sellar again."
Gma, 5/1/20
1/5 "you cancelled my order with out letting me know and never personally requested my lisence even though its registered with my account. He wants to sell it for more so he cancelled the order. Unethical vendor"
Doc J, 5/1/20
5/5 "THE BEST EXPERIENCE. TIMELY CONSIDERING THE COVID CHALLENGES.
WILL ORDER FROM THIS CO AGAIN!
THANK YOU iSMILE"
ADS, 4/29/20
5/5 "Good product and well made holds up well to the task. Will be buying more later."
Ann, 4/27/20
5/5 "Prompt, easy to order. Shipped right away. received in good order."
MIBL, 4/14/20
5/5 "Definitely helps ease my mind when it comes to keeping things clean! Doesnt give me headaches lime pine or bleach, 100% recommended buying!"
tess, 4/14/20
4/5 "I don't have my order shipped on time. I am still waiting.

Net32 Response: We are sorry that the customer's experience did not meet expectations. The customer's order was placed on 3/26/20. Ismile Dental Products shipped the order on 3/27/20. The order shows delivered by US postal on 3/30/20."
victor, 4/10/20
5/5 "Easy site to navigate and order and fast response to request."
Paul, 4/9/20
5/5 "N/A"
Dr., 4/3/20
5/5 "Glad they are selling this product!"
Sj, 3/27/20
4/5 "got products fine...just took a while to get the products"
Epic Smiles, 3/20/20
5/5 "Works fast. Perfect for my modeling needs."
DMC Design, 3/12/20
5/5 "As described"
Linda, 3/6/20
5/5 "Fast shipping and item is good quality. Very good deal. Thank you."
Forrest Duan, 2/17/20
5/5 "This vendor shipped out the packages while some other vendor cancelled orders that include mask purchase. Very satisfied with the price."
lilimarah, 2/12/20
1/5 "iSmile sent a box full of used needles generated by another dental office instead. After Net32 support reaching out to them, they even tried to deny fault claim they did not ship them and shifted the responsibility to shipping carrier's mix-up. But clearly they did ship it, the packing slip inside, the sealing tape marked "iSmile" and the shipping label outside with sender as "iSmile" proves it.

Net32 Response: We are sorry that the customer's experience with iSmile Dental Products did not meet expectations. Net32 refunded the customer in full and iSmile has since resolved the issue with the customer directly. Sincere apologies to the customer for any inconvenience."
FlushingDDS, 1/22/20
5/5 "Superb! The delivery time stated is accurate and always have the status emailed to me.
Continue the good job!"
Nina Pastor, 12/24/19
5/5 "Great interdental brush"
Fernanda, 12/11/19
5/5 "Great price, fast shipping"
Dick, 12/11/19
1/5 "Product arrived three weeks later as promised! Vendor seems to take orders with promised prompt delivery, then gets product from China and then ships way too late!

Net32 Response: We are sorry that the customer's experience with iSmile Dental Products did not meet expectations. The order was placed on 10/16/19. iSmile Dental Products shipped the order on 11/5/19. USPS delivered the order on 11/8/19. Net32 is working with iSmile Dental Products to provide faster updates and ship times for future orders. Net32 refunded the customer's shipping fee as a small gesture for the inconvenience."
Z, 11/19/19
1/5 "They sent my order to the wrong address TWICE!!!!! Stupid people working for a stupid company!!

Net32 Response: We are sorry that the customer's experience with iSmile Dental Products did not meet expectations. The situation was corrected and the customer has received their products. We apologize to the customer for any inconvenience caused. Net32 refunded the customer in full for the inconvenience."
Jim, 11/7/19
5/5 "They work well for what we need them for."
Halo, 11/4/19
5/5 "awesome"
RDC, 9/25/19
5/5 "The product is OK, I received on time."
Rolando, 9/24/19
5/5 "VERY GOOD VENDOR"
xavier n, 9/23/19
5/5 "Items came extremely quickly! Would purchase from them again"
Suzy44, 9/22/19
5/5 "Best trays I've ever used"
Dr. Michael A, 9/16/19
5/5 "Great product with a reasonable cost. We’ve been very pleased"
Dj, 9/13/19
5/5 "liked the items. Adorina"
ado, 9/5/19
5/5 "Fast delivery"
Irvin, 9/1/19
4/5 "exactly what we wanted and the product is very well made."
Sandy, 8/14/19
5/5 "Perfect"
Fee, 7/30/19
5/5 "Great service. Net32 let me know when the order was placed, when it was shipped.
I keep coming back to this vendor because of their excellent service."
Cheri, 7/17/19
5/5 "Delivered on time and in good condition."
toothdoc, 6/25/19
5/5 "I have been order this product - Crosstex self-sealing paper autoclave bag from iSmile Dental Products couple times. The products I got as expected and came on time every time."
PNL, 6/25/19
3/5 "Only had to wait for one that was back ordered."
Kim, 6/19/19
5/5 "excellent product and easy to work with vendor"
DocNaka, 4/29/19
5/5 "Colors are GREAT! Thanks"
Dr. Mead, 4/3/19
5/5 "Save me a lot!"
Endo, 4/3/19
4/5 "thick nice gloves"
Shannon Lorenzo, 2/26/19
5/5 "This item is part of a lot of dental supplies going through a Rotary Foundation Global Grant to a clinic in Maggoty, Jamaica
Excellent shipping time and price!"
Rich, 2/22/19
5/5 "excellent seller,
Very professional and trustworthy !!"
Bleekdental, 11/21/18
5/5 "Great as described"
pdds, 11/20/18
1/5 "Took more than a week to arrive and we were charged more in S&H than the item itself!

Net32 response: We are very sorry that this purchase did not meet your expectations. The order was placed on 11/1/18. iSsmile shipped on 11/8/18. The package shows delivered on 11/12/18. iSmile Dental Products does have an advertised $9.95 shipping fee."
UDUNNO, 11/13/18
5/5 "clients love these"
JFDC, 10/1/18
5/5 "Great product Quality and very fair price"
AKG, 8/25/18
5/5 "very good."
Becker, 8/23/18
5/5 "Great quality!"
Highlands Kids Dentistry, 7/11/18
5/5 "Great price. Authentic product. Fast Shipping."
South Texas Dentist, 1/16/18
1/5 "Very poor customer service!!

Net32 response: Seeing as the vendor cancelled the order ultimately, Net32 replaced the order with a package of Nivo Ultra-thin Tofflemire bands NMB11DG as a gesture of good will at no charge."
Dr Dina, 9/16/17
4/5 "pretty fast delivery"
Simmons Family Dentistry, 8/10/17
5/5 "Items as described, amazing price and arrived in a timely fashion."
Angela, 6/19/17
4/5 "I would have gave this vendor 5 stars. But i ordered VPS medium body material and it acted as a light body. It ran right off my tray like water! I ordered the light body and bite material and it was just fine!!"
Cathy, 5/9/17
5/5 "Great vendor, amazing prices and super fast shipping, thank you"
doc, 3/13/17
5/5 "The experience was a dream from beginning to end. We love the products, the speedy shipping, and the easy to use website. Thanks so much to Net32 and all involved!"
Joe, 2/2/17
5/5 "Nice product on the market to use as a triple tray"
Dr. J, 10/27/16
5/5 "Fast shipping. good quality"
Testmen, 9/30/16
5/5 "Fast shipping, good quality product"
Testmen, 9/30/16
4/5 "good experience with this vendor"
Good buy, 9/13/16
5/5 "Delivered promptly; what I wanted"
JJ, 8/15/16
4/5 "Love the product. Arrived really late. 2 months almost (for Small and medium gloves-super late)"
Smile 75040, 7/26/16
4/5 "The product work on my teeth. The delivery was quick."
nee nee, 6/8/16
5/5 "Very good!!!"
Tien Hoang, 3/22/16
5/5 "they look exactly as the picture, unlike other vendors where u get mislead by their pics.
burs are as described."
yazanfk, 11/14/15
5/5 "The order was shipped quickly, it arrived to my address correctly, very pleased thanks"
Gus, 9/22/15
5/5 "great products"
scollinsjr, 3/26/15
5/5 "#1"
Jer, 2/21/15
4/5 "iSmile so far has been a good supplier. Products took about 6 days for delivery"
BWX, 1/30/15
5/5 "Great Item, Fast Vendor"
Anass, 1/28/15
5/5 "These arrived quickly and as described."
drfeelgood, 12/22/14
5/5 "we don't use them often but everytime is accurate and quick"
suture, 8/27/14
5/5 "always on time.....excellent packaging....good follow through"
Nick, 8/22/14
5/5 "Fast shipping!"
Dr Klop, 8/12/14
5/5 "great timimng thank you"
jennifer, 3/24/14
5/5 "Everything was great; product arrive on time in good condition."
gail, 12/3/13
5/5 "Fast shipping with accurate items as ordered."
wdckt, 11/26/13
4/5 "easy to work with, order came proptly"
DST, 11/4/13
5/5 "Items are in great shape as shown."
Dr. T, 6/14/13
5/5 "great . received product promptly"
office, 5/21/13
5/5 "Product arrived promptly and as ordered"
Bruce, 5/2/13
5/5 "Pretty good delivery (fast)."
Ish, 2/26/13
5/5 "How quickly did the seller ship the items? Very Quickly
How accurate were the items described? Very Accurate
How reasonable were the S&H charges? Very Reasonable"
Daktuh, 12/27/12
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iSmile Dental Products

Feedback Rating: 4.5
4.5 stars (96 ratings)
About
iSmile Dental Products opened for business in April 2008 with the goal of providing the dental community with quality products at discount prices. iSmile is a group of dedicated professionals, many of whom have worked in the dental products industry for many years. We've taken what we learned from those years of experience and brought it to iSmile and improved upon it, so we can serve our customers better. iSmile sources its products directly from the factories and we package the majority of them in iSmile branded packaging. We don't sell 12 different types of Impression Material - we sell one, and it comes in an iSmile package. Doing this allows us to sell them at a lower price than our competitors. On average, iSmile prices are 30-35% less than the large national distributors. Don't be fooled into thinking that lower price means lower quality. iSmile stands behind the quality of all of our products and we guarantee that our products will meet or exceed your expectations. In addition, iSmile is an authorized dealer for every branded item we sell - Kodak, Cook-Waite, Crosstex and Kimberly-Clark, to name a few.
Shipping
Standard shipping $9.99.  There will normally be no standard shipping charge for orders exceeding $300.00.  *Please note that there may be additional charges for heavy or hazardous items, deliveries to a residential address, and extra delivery fees incurred due to incorrect/incomplete shipping addresses, zip codes, suite numbers, etc. Contact Net32 for further information and for orders outside the 48 Contiguous states: (800) 517-1997 or support@net32.com.
Delivery Method
UPS
Payment Methods
AMEX, Discover, MasterCard, Visa
State Tax
Net32 calculates, collects, and remits tax on sales made by our vendors and shipped to customers located in the states listed below that have enacted Marketplace Facilitator, Marketplace Fairness, or similar laws. These laws shift collection responsibility from the vendor to the marketplace facilitating the merchant's sale.
AL, AR, AZ, CA, CO, CT, DC, GA, HI, IA, ID, IL, IN, KY, LA, MA, MD, ME, MI, MN, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TX, UT, VA, VT, WA, WI, WV, WY.
Additionally, iSmile Dental Products is registered in the states below and is therefore required to collect sales tax on items sold to customers in these states, to the extent the items are taxable. Whether or not an item is taxable depends upon the laws in effect in the state.
CA, WI.
Contact
Please contact Net32 customer service at (800) 517-1997 or support@net32.com
Return Policy
If you wish to return an item purchased from iSmile Dental Products for credit or exchange, please follow these easy steps 1. Call Net32's Customer Service to arrange for a Return Authorization within 30 days of purchase. 2. Customer Service will process the Return Authorization and generate a UPS Return Label. The UPS Return Label will be emailed to you within 24 hours. 3. Apply the UPS Return label to the outside of the box containing the item(s) you are returning and give this box to any UPS driver that comes into your office. Items can be returned provided they meet the following conditions: Item is unopened, unmarked, and in its originally sealed package. Anesthetic and x-ray film cannot be returned if they are opened under any circumstances. Special order items are not returnable.
Other
Items are shipped the same day if ordered by 3:00pm PST. Hazmat products cannot be shipped to Alaska, Hawaii and Puerto Rico.
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