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Detailed Vendor Ratings
Criteria Average rating Number of ratings
Products as described 4.7 133
Shipping time 4.4 132
Shipping and handling 4.5 131
Recent Feedback: 4.4 stars
5/5 "Just as described. Quick Delivery"
Vojsava, 11/26/18
1/5 "I didn't received this package yet and it appears as delivered.

Net32 Response: Thank you for reaching out. We looked into this for the customer and the package was in transit as of 11/20 with and was delivered on 11/21/18."
Uli, 11/20/18
5/5 "quick ship as described great prices, thanks!"
Alex, 11/12/18
3/5 "Need to speed up their processing times."
BCDental, 11/7/18
5/5 "as described"
pdds, 11/6/18
5/5 "EXCELLENT PRODUCTS"
gomezdental, 10/3/18
4/5 "Delivery was fast. One of the CaviWipes was leaking due to damage during shipping, but it was held in place by the plastic bag so it didn't affect the other items."
Jonathan, 10/3/18
5/5 "Came as pictured. Arrived quickly.."
PDC, 10/1/18
4/5 ".."
Dr Carter, 9/19/18
5/5 "Good"
Buyer, 9/10/18
5/5 "Great product Quality and very fair price"
AKG, 8/25/18
1/5 "Initial wait time 3 days, after three weeks of it still "processing" I messaged customer service and was informed that the items were on backorder for another week (totaling just under a month of waiting). If ODS had just communicated this to me in the beginning I could have made arrangements."
FamilyDentistry, 8/23/18
5/5 "Excellent"
Becker, 8/23/18
1/5 "Bought 40 pack/ box hemostatic gauze but received 20 pack/ box. The receipt from the vendor and box clearly states 20 pack/box.
Very disappointed with my experience and FALSE ADVERTISING BY THE VENDOR ODS!

Net32 Response: ODS says this issue was a manufacturer mis-labeling issue. Net32 and ODS Online shared the cost of refunding the customer in full. The customer kept the product at no charge. Interestingly, when ODS contacted the manufacturer ODS was told that the manufacturer mislabeled the product and was sending them correct labelling for the remaining stock. This is the first instance that I can recall of any such mislabeling. Thanks to the customer for pointing this out to Net32. Dr. Pat Cassidy, DMD, MPH, CEO Net32, Inc"
doc, 8/20/18
5/5 "very good vendor"
yenifer, 8/13/18
5/5 "excellent quality and fast shipping"
SDLELZA, 8/7/18
5/5 "Great vendor"
Laurie, 8/1/18
1/5 "I ordered 2 months ago from this vendor and the product still in pending. I have not received my burs yet. I have to order from different vendor.

Net32 Response: With Young's Acquisition of Mydent International, there have been some issues with Mydent/Defend product availability for all vendors."
The TOOTH, 7/30/18
1/5 "never again if you want to get you order on time stay away"
Dr Dina, 7/17/18
1/5 "The product is good but the image does not accurately reflect the merchandise. I ordered in a hurry and used the image as the reference. I ended up receive the different size.

Net32 Response: We apologize for the image issue. Net32 has corrected the product image to better reflect an 8oz bottle and paid $16 for refund for the product."
Joe, 7/16/18
5/5 "As described."
DocDDS, 7/13/18
5/5 "why spend 400% more?"
Fred, 7/12/18
5/5 "Safe'n'Sure barriers come in one pack vs. the sensor cover and the bag separate.
Fits our Dentrix sensors perfectly!
Saves time on having to flip over the sensors."
Highlands Kids Dentistry, 7/11/18
5/5 "Excellent delivery"
Valley Gal, 7/3/18
1/5 "They billed me more than the fee showing in the order confirmation. And no explaination.

Net32 Response: Net32 notified ODS online of the issue. The charge was for a residential delivery surcharge. Net32 covered the cost of the surcharge for the customer."
J, 6/30/18
4/5 "shipping arrived quickly"
Dr. Mary, 6/29/18
5/5 "Exactly what we were looking for"
Fina, 6/26/18
5/5 "Got next day!!"
dentalgirl, 6/12/18
5/5 "Great product! Great Value!"
Michael, 6/8/18
5/5 "good products"
AFD, 5/23/18
5/5 "Very fast shipping, thank you!"
Roya, 5/22/18
1/5 "Very frustrated with this company (ODS). We ordered May 1st and received a package quickly, but it was not our order and not our invoice in the box we got. I called and talked to someone (at ODS) who did absolutely nothing. Called (ODS) again 2 days later and finally got someone to send us a shipping label so we could send the package on to the office it belonged to. Was told my package was sent. I asked if it was the whole order and was told it was everything I ordered. Just got that package and it is not the whole order. Only part of if. I understand mistakes, but this is just getting a little ridiculous.

Net32 response: Net32 notified ODS Online of the issue and ODS Online sent a corrected shipment to the customer. We are very sorry that the vendor response to your issue was not satisfactory."
Erin, 5/14/18
2/5 "It took 2 days to process order and even though the vendor doesnt have control over shipping conditions, it took 1 day longer than projected to receive. Normally things are processed the next day and usually received within 2 days after that. This was my first time using this vendor."
keith, 4/24/18
5/5 "Fast delivery!!"
drlena, 4/10/18
5/5 "good product wonderful pricing would order again"
lindab, 3/16/18
5/5 "great value!"
GB, 3/8/18
5/5 "The saliva ejectors were exactly as described and have been working out wonderfully for me. Delivery time good."
DrP, 2/7/18
5/5 "good product"
zm, 1/14/18
4/5 "quick shipping"
Dr T, 12/29/17
5/5 "Great products, great prices. Fast shipping, product arrived as described. Pretty much all I'm looking for. Thanks everyone!"
Jake, 6/25/17
5/5 "Very happy with the entire process."
Dmd, 6/21/17
5/5 "Fast shipping"
Matamoros, 6/21/17
5/5 "Good product and fair prices!"
Gerald G. Gelle, DDS, 6/15/17
5/5 "Excellent"
NK, 6/14/17
5/5 "Great Vendor!"
HasletPediatric, 5/10/17
3/5 "Ordered Defend tray covers. Shipped Dynarex brand without any notification.
_______________________________________________________________________________
Net32 response: ODS Shipped correct brand of product and issued a return label for the customer to return the incorrect brand."
Dr, 4/18/17
5/5 "Fast delievery as expected"
steinway, 3/26/17
5/5 "fast and efficient"
Fred, 3/20/17
5/5 "very nice job of delivering as promised and expected"
Doc, 3/20/17
5/5 "Great vendor, amazing prices and super fast shipping, thank you"
doc, 3/13/17
5/5 "excellent vendor easy to order and very good prizes"
merita, 3/2/17
5/5 "Great!!"
marabas, 2/15/17
5/5 "The seller shipped the items quickly, and they arrived exactly as described."
Dr. Allie, 2/8/17
5/5 "I have been ordering from Net 32 for at least 3 years for different doctors. I love the pricing and the customer service is awesome. All the vendors are very reliable"
Wendy, 2/6/17
5/5 "Good product for a great price"
Daniel, 2/1/17
5/5 "Excellent product. Fast shipping."
Tony, 1/26/17
5/5 "1st order with great experiencing the meaning of success"
Maryz, 1/24/17
3/5 "Ordered on 01/10/17, Shipped by USPS on 1/12/17."
Dr Jason, 1/20/17
5/5 "good products for low prices"
gilgamesh, 1/3/17
5/5 "fast and accurate shipping. We have purchased from them several times and it's been perfect everytime."
robdds, 12/22/16
5/5 "GETS THE JOB DONE"
endogamy, 12/1/16
5/5 "Good experience"
Dr.M, 11/11/16
5/5 "Great product at a good price."
Tanne, 11/3/16
5/5 "Very good customer service, prices excellent and shipping on time."
defend, 9/23/16
3/5 "Not a quick turn around from order to delivery."
MCD, 9/9/16
5/5 "we really enjoy the service and pricing we get from Net 32. Thank you!"
endo ice, 9/1/16
5/5 "products were arrived on time."
htsui, 8/31/16
5/5 "Our experience with this company and their products has been excellent. Saving money is always desirable and getting good quality products even better. Thank you."
Jann Carr, 8/25/16
5/5 "great"
Lakewood dentist, 8/25/16
5/5 "Great prices on competitive products with fast shipping gives this vendor an A+!!"
Bookkeeper, 8/16/16
5/5 "good seller, fast shipping, great product, good prices, very good customer service, I would use them again..."
joe, 8/3/16
5/5 "good product. good turnaround to office."
molardoc, 7/11/16
5/5 "Good deal on the item, all came in at expected date"
Grace, 6/17/16
5/5 "Very quick shipping and no hassles."
Bobby, 6/7/16
4/5 "The product came in a more timely manner than others. The product itself is great in our office. eh"
EH, 5/27/16
5/5 "Love these and got them quickly for a great price.:)"
Miss, 5/19/16
5/5 "fast delivery. Great product"
ning, 5/18/16
5/5 "Very good service on time and accurate with product"
BOB, 4/4/16
5/5 "fast shipper"
Boss, 4/1/16
5/5 "Quick shipping, very good quality."
Dr K, 3/29/16
4/5 "took almost 1 week to get here"
Prudent buyer, 3/24/16
5/5 "Great price and reasonable shipping time. Great seller!"
Jeff, 3/14/16
5/5 "quick shipping"
sunnyvaledentist, 3/9/16
5/5 "Good service and good follow thru. I was well pleased with the order. Will use them next time. I have been user of another service, but they have changed prices so that they are not cost effective any longer. Net32 is my store"
Ross, 1/28/16
5/5 "Good service. Good prices."
smiledocMA, 12/22/15
5/5 "Great products, good prices, fast shipping. Great Experience!"
KAT, 12/1/15
5/5 "Package arrived at correct address in quick time in perfect condition, thanks"
Gus, 11/10/15
4/5 "still waiting for the product. nice!"
jane doe, 11/9/15
5/5 "great"
nicolas, 9/24/15
5/5 "Verry good !!!"
Tien Hoang, 9/14/15
5/5 "Great product."
Dr D, 8/19/15
5/5 "Great service!"
ToothDR, 8/3/15
5/5 "Excellent. Thank you for the great service."
Dr. V, 7/18/15
5/5 "Highly recommend."
PS, 7/13/15
5/5 "ODS offers products I can't find elsewhere, and at great prices. Everything is packed and shipped to perfection!"
abst4, 5/30/15
2/5 "Very unhappy with this seller... I received an email stating that my order had shipped and was complete. They charged my credit card for the full amount of the purchase and when I received the shipment, 8 of the 13 boxes of toothbrushes I ordered were on backorder, with no further communication about when they would be shipped until I called Net 32 to inquire."
MDDDS80, 5/20/15
1/5 "Very bad service!!

Net32 Response: The customer was unhappy about a restocking fee and return shipping. Net32 paid the restocking fee and return shipping as part of our 30 Day Money Back Guarantee."
Lin, 5/8/15
5/5 "Good quality products for a very reasonable price"
Alex, 5/4/15
5/5 "great products"
scollinsjr, 3/26/15
5/5 "Great Service"
DrM, 3/17/15
1/5 "Order came wrong twice.. Totally incompetent supplier"
Bruce, 3/3/15
2/5 "The shipping time is quite long. If you are low on supply, then I would not hold my breath waiting for the items to come in. Good price deal if you are willing to wait for the supplies to come in."
LT, 2/27/15
5/5 "exact product and fast shipping"
ids, 2/24/15
5/5 "Good experience"
Dr. Steve, 2/19/15
3/5 "Slower than listed at site"
jdash, 2/12/15
5/5 "Great product!!"
Lin, 2/12/15
5/5 "quality material with good price"
CW YANG, 2/3/15
4/5 "Fine"
Dcdan, 2/2/15
5/5 "Great product! Great price! wish it came a little sooner."
Sarah, 1/30/15
5/5 "Great Item, Fast Vendor"
Anass, 1/28/15
5/5 "very prompt and accurate fulfillment of my order"
kd, 1/23/15
5/5 "Great product, good price, if the shipping could be faster next time, we'll keep you as supplier."
Lin, 1/13/15
5/5 "I've had an enjoyable experience with this vendor. They mail quickly."
drfeelgood, 12/22/14
5/5 "Items arrived on time, good quality, no problems thus far, expiration dates good, etc."
Dr S, 11/14/14
5/5 "We like the good customer service of Net32.com. We will order the products again from your company."
TLab, 11/12/14
3/5 "We received the item as a blank box, without any name at all, let alone Defend.
The product photo is incorrectly shown."
wdckt, 10/8/14
5/5 "Good Product"
Smiles of Naperville, 10/6/14
2/5 "In the past ODS has been wonderful. Recently "Ships in 1 day" items have after the fact been pushed back to shipping in over a month. This is starting to become so frequent among various vendors our net32 future is in question.

Net32 Response: Thank you to the doctor for the feedback on how when items are on backorder and then canceled the net effect of the delay is missed on the product level. We are going to research how to better reflect this in the future and will work to improve so all customers have a better experience going forward."
BWX, 9/23/14
4/5 "Received some damaged products. Called vendor and problem was resolved relatively easily."
Rich, 9/19/14
5/5 "Items as described, good quality."
Jaime, 9/17/14
5/5 "very nice"
me, 9/16/14
5/5 "Great vendor. Fast shipping."
Dr. Ahumada, 9/10/14
4/5 "Delayed ship as they wanted almost $50 for ship fee. Products good with good exp dates."
LigthouseDave, 9/8/14
5/5 "fast delivery, got all items in one delivery"
Smiles, 9/4/14
2/5 "slow delivery"
bud, 8/28/14
5/5 "Great product and excellent service."
j, 8/1/14
4/5 "Orders are always correct and received within the suggested time. S&H charges are a bit high but that is because we purchase a lot at once. To avoid high S&H charges you might want to purchase less more frequently."
Anna, 7/17/14
2/5 "The shipping cost will prohibit future orders."
Haze, 7/17/14
4/5 "Every order is shipped quickly and accurately! A great company to work with ."
bchddental, 7/14/14
5/5 "good vendor"
suture, 6/18/14
5/5 "..."
Mcat, 5/30/14
5/5 "Items shipped promptly ..great vendor"
Joyous, 5/21/14
5/5 "Overall experience was very good."
meg, 5/13/14
5/5 "We don't order a lot from this vendor but anytime we have, the experience has been great"
suture, 4/28/14
5/5 "Fast, accurate orders. I would recommend this vendor to others."
Betsy, 4/23/14
4/5 "good service."
docshah, 4/17/14
5/5 "great"
Dr Klop, 4/17/14
5/5 "ODS online processed and shipped my order precisely and on time. I am very pleased with the service I received from them. I received my items the next day.

I use ODS online as often as possible because of this great service and recommend them to other offices that want the same result!

Truly,

Delon Gilbert, DDS"
DrDelon, 3/25/14
5/5 "Order was delivered very speedy and cost was very good."
Linda, 3/18/14
4/5 "Good pricing. Fast shipping."
DrM, 3/6/14
5/5 "Fast and accurate response and excellent product"
BOB, 2/14/14
4/5 "arrived quickly"
Rich, 2/5/14
5/5 "fast shipping"
Cascade dental, 1/5/14
3/5 "Received the order after 2weeks of the ordering. Not very fast shipping."
Cascade dental, 1/5/14
4/5 "This seller ships quickly. Some others seem to wait days to process your order, but not Optimus Dental Supply. The only problem I've had with them is a poor expiration date on some Articaine I bought. Other than that, no problems."
Dr. Brent, 10/7/13
5/5 "arrived efficiently and as described"
Rich, 7/16/13
4/5 "Good product. Arrived almost in 5 days or so, though."
DDSOMS, 6/25/13
5/5 "Easy to find product when searching; delivered faster than expected; wish there was a coupon code!"
Mathnasium, 5/8/13
5/5 "It was a pleasure doing business with Optimus.Everything was delivered as ordered,was shipped promptly,and received within two days of ordering.I look forward to doing business with Optimus again."
jeff6217, 5/1/13
5/5 "A+"
mackie32x4, 2/5/13
Return to All Vendors

ODS Online

Feedback Rating: 4.4
4.4 stars (150 ratings)
About
ODS Online is committed to providing a full line of products and services with very competitive pricing, if not the most competitive in today's market place. Our business model is designed to be cost efficient so we can provide you great products with minimum costs. We consider our relationship with our customers as a partnership. We stay flexible and are always open for suggestions and feedback.
Shipping
Standard shipping $4.95.  There will normally be no standard shipping charge for orders exceeding $150.00.  *Please note that there may be additional charges for heavy or hazardous items, deliveries to a residential address, and extra delivery fees incurred due to incorrect/incomplete shipping addresses, zip codes, suite numbers, etc. Contact Net32 for further information and for orders outside the 48 Contiguous states: (800) 517-1997 or support@net32.com.
Delivery Method
UPS
Payment Methods
AMEX, Discover, MasterCard, Visa
State Tax
IA Only
Contact
Please contact Net32 customer service at (800) 517-1997 or support@net32.com
Return Policy
All returns must be issued a return authorization number. Any returns with this number not clearly written on the outside of the package will be returned to sender. Items returned for reasons other than damage or defect will be returned at the shipper's expense and will incur a 20% re-stocking fee. Returns must be made within 30 days of invoice date. Returns must be in original package with unbroken seal. Defective items need authorization before returning and will be evaluated before credit is issued. Damaged goods need to be reported within 48 hours of receipt to receive credit.
Other
Orders over 15 lb may be subject to additional shipping charges. ***Orders to a Residential Address will be charged $8.95 per package once shipped.***
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