With high demand and limited product availability of personal protective equipment due to the spread of Covid-19 you may experience higher prices and delays in order processing times. At this time, all infection control products are non-returnable.
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(800) 517-1997
Detailed Vendor Ratings
Criteria Average rating Number of ratings
Products as described 4.8 38
Shipping time 4.6 39
Shipping and handling 4.7 37
Recent Feedback: 4.6 stars
5/5 "easy to use product"
Chase, 9/14/20
5/5 "vendor very reliable and fast excellent products"
Berenise, 9/11/20
1/5 "Worst merchant Customer service. The product arrived 4 weeks late,contacted them several times trough Net32 with no vain. After the product arrived we received an email from them claiming that our communication got lost in spam box !!!!

Net32 Response: We are sorry that the customer's experience did not meet expectations. The customer's order was placed on 8/19/20. The customer contacted Net32 on 8/25/20 and 8/26/20. Net32 notified DentalProdX of the customer's concerns on both occasions (8/25/20 and 8/26/20). DentalProdX shipped the order on 8/31/20. The customer's order was delivered on 9/3/20. Net32 is working with DentalProdX to speed up and provide more accurate processing times. Sincere apologies to the customer for any inconvenience."
D. MR, 9/8/20
1/5 "The morons at DentalProdX shipped my bone graft and membrane to Idaho. I live in Arizona. I’ve never had an address in Idaho. It’s nearly impossible to get a hold of anyone at Net32, and the refund process is still ongoing. Sure other sites have higher prices, but I get my stuff within 2 days, and I don’t have to ever worry about trying to get a hold of anyone. I guess you get what you pay for. In this case, that has been true.

Net32 Response: We are sorry that the customer's experience did not meet expectations. The customer contacted Net32 on 8/18/20. On 8/18/20, Net32 notified DentalProdX of the customer's concerns. The customer was issued a refund on 8/20/20. The customer was refunded in full."
Net 32 user, 8/19/20
1/5 "This vendor refuses to send $258 of product I ordered after a month. Only a shipping label has been created. I am getting the run around and have received neither the product nor a refund. DO NOT USE THIS VENDOR for any reason.

Net32 Response (8/10/20: We are sorry that the customer's experience with DentalProdX did not meet expectations. Net32 notified DentalProdX of the customer's concerns. DentalProdX refunded the customer in full. Sincere apologies to the customer for any inconvenience."
Dr. K, 8/5/20
1/5 "ordered product and never received it. Called net32 customer service at 7:30 Pm eastern time and says is closed when hours stated on webpage are until 8PM eastern. $200 lost or limbo.

Net32 Response (8/19/20): We are sorry that the customer's experience did not meet expectations. The customer's order was placed on 7/28/20. DentalProdX shipped the order on 7/29/20. The order shows delivered on 8/3/20. Net32 reached out to the customer regarding their concerns. The customer confirmed receipt of the order. Net32 is investigating the issue with the phone system that the customer encountered during Net32 customer service hours. Sincere apologies to the customer for any inconvenience."
Dr. Ron, 8/3/20
5/5 "Timely delivery"
Jcdkey, 7/28/20
4/5 "timely handling"
Mary, 3/15/20
5/5 "GOOD"
Doctor Manager, 3/9/20
5/5 "Very good and fast service"
Oscar, 2/21/20
5/5 "Great Product"
Andy, 1/28/20
5/5 "Great prices on great products"
Dr Ham, 1/24/20
5/5 "This bone graft is used with/during placement of implants and it works great!"
KRio, 10/15/19
5/5 "MatrixMem is a very reliable porcine membrane"
Dr C, 10/3/19
5/5 "fast shipping. as described."
Boksilee, 9/19/19
5/5 "On time and Excellent Quality"
Dr. Michael A, 9/16/19
5/5 "Seller sent the items quick for Net32 vendor.
Product as described."
GDDS, 8/14/19
5/5 "overall good"
Chad, 7/15/19
5/5 "Great product. Original and good use."
Ron, 5/6/19
5/5 "Fast delivery and great graft material"
Mark, 4/9/19
5/5 "excellent price and fast shipping"
William, 11/12/18
5/5 "Amazing shipping! No need to worry about running low on products! UPS got here next day! BY FAR THE BEST!!! I almost dont want to sing their praise bc I want to keep them for myself"
Dentist, 11/9/18
5/5 "very good"
Becker, 8/23/18
5/5 "A+++++"
MDS, 8/3/18
5/5 "As described."
DocDDS, 7/13/18
5/5 "Great price. Authentic product. Fast shipping."
South Texas Dentist, 1/16/18
5/5 "Very good price... and fast delivery, very pleased with the vendor."
Villagio, 4/6/17
5/5 "Great price and as expected on delivery"
Smilmkr, 3/20/17
5/5 "I got what I want!"
Toothless, 2/2/17
5/5 "Great product, cheap and easy to use"
vcdental, 1/20/17
5/5 "Great experience"
Dr.M, 11/11/16
5/5 "LOVE IT"
merita, 11/7/16
5/5 "Great Product!"
TEETHY, 10/4/16
5/5 "We frequently use these cups for lots of procedures. They came in a shot time as advertised"
Tommy, 9/16/16
5/5 "This product is excellent for the purpose of taking care of my husbands surgical wound. Cannot get this product locally and the price is very affordable. The shipping has been excellent."
tinkerbo, 5/17/16
5/5 "Quick delivery. Price was good. Product was as advertised."
Bryan, 4/7/16
5/5 "Shipment was sent the next day, received on time and as described."
cognate2, 12/17/15
5/5 "Shipped quickly and efficiently."
drfeelgood, 12/22/14
4/5 "great vendor.."
Joyous, 11/26/14
5/5 "Exactly what I was looking for. Ordered in the afternoon one day, had it by lunch the next day! Incredibly fast shipping! Thanks a bunch!"
Shorty, 11/7/14
5/5 "Prompt shipment. 2X2 slightly thin but a great deal!"
mike, 8/12/14
4/5 "Received the order within a few days and it was right."
Drjad, 3/21/14
5/5 "great product, quick delivery, free shipping"
steinway, 12/19/13
DR. TAYLOR, 8/15/13
5/5 "Fast delivery. Good price and product."
Lucy23, 8/12/13
5/5 "Super fast processing and fast shipping."
Dr. Brent, 7/3/13
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Feedback Rating: 4.6
4.6 stars (46 ratings)
DentalProdX is your practice's resource for high-quality, low-cost dental supplies. Our number one goal is to provide the best dental supplies available at savings of 25 percent or more over standard market prices.
Standard shipping $9.95.  There will normally be no standard shipping charge for orders exceeding $500.00.  *Please note that there may be additional charges for heavy or hazardous items, deliveries to a residential address, and extra delivery fees incurred due to incorrect/incomplete shipping addresses, zip codes, suite numbers, etc. Contact Net32 for further information and for orders outside the 48 Contiguous states: (800) 517-1997 or support@net32.com.
Delivery Method
Payment Methods
AMEX, Discover, MasterCard, Visa
State Tax
Net32 calculates, collects, and remits tax on sales made by our vendors and shipped to customers located in the states listed below that have enacted Marketplace Facilitator, Marketplace Fairness, or similar laws. These laws shift collection responsibility from the vendor to the marketplace facilitating the merchant's sale.
Additionally, DentalProdX is registered in the states below and is therefore required to collect sales tax on items sold to customers in these states, to the extent the items are taxable. Whether or not an item is taxable depends upon the laws in effect in the state.
Please contact Net32 customer service at (800) 517-1997 or support@net32.com
Return Policy
**We cannot accept returns without prior authorization. All returns must be accompanied by a copy of your invoice and a reason for the return. Merchandise must be returned in its original container, unmarked, and properly packaged. Returned products must have been purchased within the previous ninety (90) days. Any returns past ninety (90) days are will not be accepted. Shortages or errors in shipments must be reported within seven (7) days of invoice date to issue credit (if applicable). Shipping charges will apply on all returns. A restocking fee of $25.00 will be applied to every return.
In-stock items are shipped the same day. NO HEAVY SHIPPING CHARGES!
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