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(800) 517-1997
Detailed Vendor Ratings
Criteria Average rating Number of ratings
Products as described 4.4 107
Shipping time 4.4 107
Shipping and handling 4.5 107
Recent Feedback: 4.1 stars
5/5 "good price"
Ronak Patel, 3/24/21
5/5 "works as intended"
sabrinas, 3/23/21
5/5 "Very affordable price and great quality. Deliver very fast."
Laura, 3/22/21
5/5 "Same high quality tips from Schein at a great price."
RobertS, 3/19/21
4/5 "The product is fine for what I paid for."
Signdent, 3/16/21
5/5 "Excellent service and quality products for an affordable price"
Dr. D, 3/15/21
5/5 "Just the usual great service!!"
wilks, 3/4/21
5/5 "Product arrived as described. No problems so far."
Hot2th, 2/22/21
5/5 "Items delivered very quick and quality of the products excellent ."
Nurcan, 2/19/21
5/5 "Being selected to head the Orthodontic Inventory for our facility came with plenty of pressure as far as trying to search for product, pricing and making sure we always have plenty of product on hand. Being introduced to NET32 was a step in the right direction. With plenty of venders and pricing information, it has help me tremendously with my new position. I would be searching all day just trying to locate product and availability for hours. For me NET32 is the first site I visit for our shelves to stay stocked.
Julian Ramos Jr."
Julian, 2/19/21
1/5 "You included the wrong attachment for the hand sanitizer dispenser. I had to tape it on to make it work...

Net32 Response (2/17/21): We are sorry that the customer encountered an issue with their order from IDS. Net32 refunded the customer for the product as part of Net32's 30 Day Money Back Guarantee."
DDStaylor, 2/11/21
5/5 "Good gloves as describes. Fast shipping"
Tdtx, 2/6/21
3/5 "They are fine"
Inspira, 2/4/21
5/5 "Why pay more from larger suppliers? Great quality products at a great price"
Vermont Dentist, 1/28/21
5/5 "Promt accurate service"
bluskydental, 1/21/21
5/5 "we have had difficulty getting these products from our regular vendor, but Net 32 always comes through"
Bonnie, 1/19/21
5/5 "we have had difficulty getting these products from our regular vendor, but Net 32 always comes through"
Bonnie, 1/19/21
5/5 "Quick shipping - Ordered at beginning of the week and received at the end of the week!"
Marie, 12/30/20
5/5 "reasonable price and good quality"
Dr elliott Ostro, 12/24/20
5/5 "great"
Bruce, 12/15/20
5/5 "fast delivery"
Mariano, 11/30/20
5/5 "Great"
Grace, 10/23/20
5/5 "Nice size and comfortable."
vanik, 10/14/20
5/5 "order was shipped and came on time. No damage to product. Product was as pictured and described."
Drew, 10/7/20
2/5 "poor quality products"
Don, 10/2/20
1/5 "The product is not good enough to use for detailed dental procedures. I found that the shields were not optically good enough to see the detail in doing restorative dentistry. I sent them back for a refund.

Net32 Response (8-19-20): We are sorry that the customer's experience did not meet expectations. Net32 notified IDS of the customers concerns and provided the customer with a prepaid label to return the product to IDS for a full refund."
DrG, 8/14/20
1/5 "I do not recommend this seller because I request return level because they sent wrong item and I do not received any answer of the seller after request 3 time to seller through net 32.

Net32 Response (8-19-20): We are sorry that the customer's experience with IDS did not meet expectations. Net32 notified IDS of the customer's concerns and provided the customer with a prepaid label to return the product to IDS. Sincere apologies for any delay or inconvenience."
Ygj, 8/13/20
5/5 "Arrived on time. And pretty good quality for the price."
SejalPatelMU, 8/4/20
5/5 "Quick delivery! Low S&H charge. Great deal!"
Micha, 8/3/20
5/5 "Exactly what I expected. Good price as well."
park79, 7/27/20
5/5 "Valumax products are well known for high quality, and this vendor had a great price and the product arrived promptly as promised. I recommend them highly."
HouDDS, 7/22/20
5/5 "As expected"
Scott, 7/15/20
5/5 "Shipping was quick and the price was great!"
Dave, 7/15/20
5/5 "Item as described."
shcooks, 7/7/20
5/5 "I was hesitant to order without prior experience with the seller but delighted when the shipment arrived quickly. They are as advertised - quality - which is needed."
DrAb, 6/25/20
5/5 "Helped us secure our PPE supply. Thank you."
Stu, 6/25/20
4/5 "I think $250 for 3 pieces of plastic is a bit over-priced. The coverage is decent. I would advise looking around at local hardware stores prior to purchasing this plastic barrier."
Joe, 6/23/20
5/5 "Quick delivery and product was as advertised"
Jeff, 6/18/20
5/5 "Easy ordering and quick, reliable delivery."
sdonelson, 6/2/20
5/5 "Love this company. Very reliable . Will order from them time and time again"
Vicki, 5/29/20
5/5 "Great Service, got a customer for life.
During a Pandemic, came through QUICKLY

Mike, 5/26/20
1/5 "Absolutely unsatisfied. Product damaged and unusable. Been fighting for weeks for a refund. I have tried to resolve through net32 multiple times w photos of damage to no avail.

Net32 Response: We are sorry that the customer's experience did not meet expectations. The customer has been refunded in full. Sincere apologies for the delay."
Doc, 5/4/20
4/5 "Look nice have to use them, late arrival,"
Fallen Angel, 4/7/20
1/5 "I've requested to return the items due to price gouging 4x the price for the same gowns I found on Midway. The gowns came under a different brand, not the one listed (ValuMax). I requested twice to process my return request and no one has contacted me.

Net32 Response: We are sorry that the customer's experience did not meet expectations. Net32 provided the customer a prepaid label to return the product to IDS for a full refund. Sincere apologies for any inconvenience."
Endo, 4/4/20
1/5 "These masks were price gouged. This company charged me 4 times more than a competitor. I truly hope they are fined for doing this to health care providers. I would hope that Net32 discontinue them as vendors. Lesson learned, do your research before buying from one company. Shame on Net 32 for allowing such actions during these disturbing times!

Net32 Response: We are sorry that the customer's experience did not meet expectations. Net32 provided the customer a prepaid label to return the product to IDS for a full refund. Net32 has instituted protocols that require sellers to provide their suppliers’ invoices to Net32 in an effort to limit seller profit margins to about 15% to 25%Sincere apologies for any inconvenience."
HDS, 3/28/20
1/5 "The Sunny Air Polisher Prophy Jet was in used condition and not cleaned, missing parts, vendor did not respond to many attempts to address the issue. Like the product, I would NEVER buy from this vendor again.

Net32 Response: We are sorry that the customer's experience with IDS did not meet expectations. Net32 refunded the customer as part of Net32's 30 Day Money Back Guarantee."
Dr. Bell, 3/25/20
5/5 "fast delivery! reasonable $$"
Boston, 3/25/20
5/5 "the process is fast. so is shipping."
scott, 3/12/20
4/5 "Nice face masks. Fast shipping. Just a little smaller than the other brand's masks."
Di, 3/12/20
4/5 "Fast shipping, Good product"
SCAA, 3/11/20
1/5 "I was told my burs were on back order, now you cancel because I am “out of your selling area”. We both know this is BS. Why don’t you just tell the damn truth. Buyers beware!!!!

Net32 Response: We are sorry that the customer's experience with IDS did not meet expectations. The customer's order was placed on 1/28/20. IDS backordered then cancelled the customer's bur order on 3/1/20. IDS is no longer listed for the product."
Zman, 3/3/20
5/5 "Delivered as promised."
henrywah, 2/17/20
5/5 "very nice!"
Dakuen, 2/12/20
5/5 "great"
Dr.Brown, 1/6/20
1/5 "Never sent product. will not refund.

Net32 Response: We are sorry that the customer's experience with IDS did not meet expectations. IDS contends the product was sent to the customer. Net32 refunded the customer as part of Net32's 30 Day Money Back Guarantee."
impression gun, 10/8/19
1/5 "Keep cancelling my order. I would not work with them again in future.

Net32 Response: We are sorry that the customer encountered an issue with their order from IDS. According to IDS the orders were cancelled due to a payment processing issue."
Dental Care, 8/30/19
1/5 "I waited 2 months to get the product. there was $100 shipping. It was absolutely the wrong chair (they sent a cheap plastic assistants chair with a circular plastic stool. It took 3 weeks to get a return label. and now I have been waiting over a month for a refund of my $399.98.

Net32 Response: We are sorry that the customer received a chair that did not meet expectations. Net32 provided the customer with a prepaid label to return the product to IDS for a full refund. The customer returned the product on 7/23/19. IDS refund the customer on 8/23/19."
JMJ, 8/21/19
5/5 "good fit"
mont, 7/31/19
5/5 "Love it!"
Fee, 7/30/19
5/5 "User friendly website! Apron is in perfect condition, item was delivered sooner than expected. Had to return an item I ordered by accident. The return instructions were also super easy! Will be ordering from Net32 again! Great items at amazing prices!"
Main Street Dental Care, 7/17/19
1/5 "Ordered 3 at $5.75 each with $ 6.95 shipping.

Copied from email confirmation.
Subtotal $17.25 Standard shipping $6.95 Vendor Order Total $24.20

Checked credit card and charged $26.20. Totally dishonest.

Maybe it's tax? But at least put that on the order somewhere or even in the email before sending a different amount to charge on the credit card.

Update. I got the refund but it's still a crappy issue when I have to double check to make sure I was charged the correct amount. For all the people who don't, what happens to them? Make sure to check your statements! And props to Net32 for handling this pretty quick.

Net32 Response: Net32 notified IDS of the customer's concern. It appears IDS inadvertently charged $8.95 for shipping. IDS refunded the customer the additional $2.00. We apologize for any inconvenience caused to the customer."
Chad, 6/19/19
1/5 "Bait and Switch. I ordered Premium and they sent me economy. Sent back order and still no refund. Beware!!!

Net32 Response: We are sorry for the vendor's error. It appears the vendor refunded the customer with "store credit". Net32 instructed IDS to refund the customer's credit card. IDS refunded the customer'c credit card. We are sorry that the issue/refund took so long to complete."
DDS, 5/31/19
4/5 "Hi I was disappointed when 2 out of 10 are broken.

Net32 Response: We are sorry that the customer's order arrived in less than satisfactory condition. Net32 notified IDS of the situation. IDS refunded the customer for the damaged product. Net32 also paid for a replacement to be sent to the customer at no charge."
dds, 5/25/19
1/5 "stated 1 day shipping- still didn't ship after 7 days!

Net32 Response: We apologize for the vendor's delay. Net32 is working with IDS to to improve their efficiencies. Net32 replaced the customer's cancelled order with another vendor at no charge to the customer."
Doc, 5/24/19
4/5 "Good item, nicer price"
L W J DDS, 4/18/19
1/5 "03/26/2020
I received the my package from IDS on 03/24/2015 after waiting for around a month.
9 boxes of digital sensor sleeve-RECEIVED.
2 Prime dent Micro Hybrid Composite A2 syringe(4.5 gm) -NOT RECEIVED.
2 Prime dent Hybrid VLC Composite A2 syringe(4.5 gm)-NOT RECEIVED.
INSTEAD I received ONE (in the envelope) SIGNATURE Flowable composite syringe(2 gm) which I DIDN'T order.
And Include the full charges invoice of the items in my order.
I feel like this is a joking and scam. What a sloppy job and unprofessional.
I didn't take a notice when I ordered from IDS because I had issues before.
I will take a serious consideration to order from Net32 from now on.
John, DMD.

Net32 Response: We are sorry that the customer's experience did not meet expectations. Net32 refunded the customer in full for the composite. Sincere apologies to the customer for any inconvenience."
John, 4/15/19
4/5 "Very good product. Heavy duty and well balanced."
drh@caballerodds, 4/2/19
1/5 "Ordered and spent 40% more specifically for FUSION BRAND carbide burs which are made in the USA; received generic brand burs made in Mexico. False advertising. If I wanted generic burs, I would have ordered them for a much more reasonable price. You cannot advertise a specific brand name of burs and send a generic. That is fraud.

Net32 Response: IDS provided a return label to return the incorrect product to IDS for a full refund. Net32 has removed IDS from selling the product. Sincere apologies to the customer for any inconvenience caused by IDS's substitution."
Doc, 3/7/19
4/5 "awesome products, mesh material is useful"
Shannon Lorenzo, 2/26/19
1/5 "Returned an item in October 2018, it is now January 2019 and I have not received a refund. I have called vendor myself multiple times as well as Net 32 representative.

Net32 Response: We apologize for the delay with receiving the refund from IDS. IDS refunded the customer on 1/17/19. Net32 is currently working with IDS to improve their efficiencies."
A.D., 1/10/19
1/5 "Product received was white tip and barrel. Was this switch and bait? Materials used with these tips did not set up in the appropriate time. Called company and left messages on 11-29-2018, 12-05-2018, 01-02-2019, and 01-03-2019 with no return response or contact!!! I WILL NOT USE THIS COMPANY (IDS)AGAIN. POOR CUSTOMER SERVICE!!

Net32 Response: The customer tried contacting the vendor directly. We are sorry for the vendors lack of response. Net32 recommends that customers contact Net32 for any customer service issue. Net32 notified IDS of the issue and IDS provided a prepaid label to return the product to IDS."
LDLEEDDS, 1/7/19
2/5 "They have sent wrong items ordered and tried to substitute. Anyone that clearly writes down your office's CC information on your shipping invoice is not used to handling private information properly!

Net32 Response: Net32 notified IDS of the issue, and that CC information must not be written on invoices. IDS provided a prepaid return label to return the incorrect products back to IDS for a full refund."
KD, 10/30/18
5/5 "good product"
john, 10/12/18
5/5 "Good product and fast shipping"
SDLELZA, 8/15/18
5/5 "excellent"
yenifer, 8/13/18
4/5 "good product"
PlusOne, 6/6/18
5/5 "These are perfect! Exactly as shown."
Dental Diva, 3/22/18
3/5 "slow to ship"
Dr. T, 2/27/18
5/5 "Good deal."
lzdds, 2/9/18
4/5 "Great price. Authentic product. Fast Shipping. House brand as good as other brands."
South Texas Dentist, 1/16/18
5/5 "excellent and reliable product"
dentaled, 10/30/17
5/5 "Helpful on the phone"
ParkNorth, 9/2/17
4/5 "I was happy that the product was shipped quickly and the product was as described! No complaints, everything went well."
laurie c., 8/16/17
3/5 "Good"
Simmons Family Dentistry, 8/10/17
5/5 "Great products, great prices. Fast shipping, product arrived as described. Pretty much all I'm looking for. Thanks everyone!"
Jake, 6/25/17
5/5 "Net32 is fast and efficient"
Melissa crager, 6/15/17
5/5 "Small order, but we really needed them. thanks."
smiles :), 3/2/17
5/5 "Took a little longer than other suppliers but adequate"
Gibby, 2/7/17
3/5 "Ordered on 01/10/17, Shipped by UPS on 1/12/17."
Dr Jason, 1/20/17
5/5 "Quick delivery, item as described"
sherry, 1/13/17
5/5 "I love IDS house brand products. High quality at a fraction of what Patterson and Schein would charge. I highly recommend IDS dental supply to others!"
DrDelon, 12/30/16
5/5 "Great price"
ning, 11/6/16
5/5 "Works as charm till now. I would not waste money on other expensive brands, anymore. Very happy with the product.Thanks"
Dr. J, 10/27/16
5/5 "ids was fast to ship and the wipes are great!"
3G's, 10/26/16
5/5 "Great product with saving"
my smile dental, 10/26/16
5/5 "Item was as described and shipped timely"
Vincent, 10/18/16
5/5 "I like it !!!"
Tien Hoang, 10/14/16
5/5 "Fast and quick"
Dental design group, 9/27/16
5/5 "Quick Turn around. Good quality product a good price."
BPKDMD, 9/20/16
5/5 "Fast delivery , great product for a great price"
Marsha Mouton, 9/12/16
5/5 "Quick shipping. No problems"
Bill, 9/2/16
5/5 "great"
Dr. Farrell, 8/16/16
5/5 "These lights a really lite weight and does a great job"
blue tooth, 7/1/16
5/5 "Easy to order and received exact what we had asked for. Would recommend this seller."
jcde, 4/29/16
5/5 "Excellent professionalism...."
Benny, 4/27/16
5/5 "good price"
Boss, 4/1/16
5/5 "Great price and reasonable shipping time. Great seller!"
Jeff, 3/14/16
5/5 "Good service and good follow thru. I was well pleased with the order. Will use them next time. I have been user of another service, but they have changed prices so that they are not cost effective any longer. IDS is my store"
Ross, 1/28/16
5/5 "Promp delivert the amalgam carves well and supplies good contact"
Ron, 1/25/16
5/5 "Will definitely buy again!"
PS, 1/1/16
5/5 "awesome"
sardent, 9/25/15
3/5 "Definitely NOT the quality I was expecting for the price! I expected better quality for the 5X price increase!"
MMHarper, 9/8/15
3/5 "I was pleased that my order was shipped promptly, however, I ordered "Gelato" Brand Prophy Paste, BUT I received a different off brand. I didn't like receiving a substitute without being notified"
Ann, 5/11/15
5/5 "Always great products and fast shipping!! Excellent seller!!"
BobbyTom, 5/7/15
5/5 "Quick delivery, accurate items and very reasonable S&H charges."
smiledental, 4/23/15
4/5 "Delivery date was scheduled for March 7...I continued to check the tracking, and finally had to call to check on the order I placed on February 27...I received the order on March 17. That is the ONLY issue I had with the order...very slow delivery. Very pleased with product and will be ordering again."
Harolyn, 3/19/15
5/5 "Great price. Fine service."
Bill, 3/7/15
4/5 "First shipment was the wrong item, but was very quick to resolve the issue. Thank you!"
HOrtho, 3/3/15
5/5 "have always had good experiences with this website"
bbbttt, 2/3/15
5/5 "Quick and on time delivery"
sweetlips, 1/30/15
5/5 "Product arrived exactly as described."
Dental Works, 1/21/15
5/5 "matches description, good product"
zm, 1/12/15
3/5 "Cheap, but first order took over 1m to ship, then second order posts do not fit standard post key"
Jules, 12/30/14
5/5 "For the price it is a great product .you can compare it to Kavo NSK .High standard quality"
dr shroff plantation dentist, 11/13/14
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Feedback Rating: 4.1
4.1 stars (124 ratings)
IDS is a full line dental supply and equipment dealer. We have been in business for over 20 years and are family owned and operated. Our motto is "Guaranteed Lowest Prices". We will beat any price.
Standard shipping $6.95.  There will normally be no standard shipping charge for orders exceeding $500.00.  *Please note that there may be additional charges for heavy or hazardous items, deliveries to a residential address, and extra delivery fees incurred due to incorrect/incomplete shipping addresses, zip codes, suite numbers, etc. Contact Net32 for further information and for orders outside the 48 Contiguous states: (800) 517-1997 or
Delivery Method
Payment Methods
AMEX, Discover, MasterCard, Visa
State Tax
Net32 calculates, collects, and remits tax on sales made by our vendors and shipped to customers located in the states listed below that have enacted Marketplace Facilitator, Marketplace Fairness, or similar laws. These laws shift collection responsibility from the vendor to the marketplace facilitating the merchant's sale.
Additionally, IDS is registered in the states below and is therefore required to collect sales tax on items sold to customers in these states, to the extent the items are taxable. Whether or not an item is taxable depends upon the laws in effect in the state.
Please contact Net32 customer service at (800) 517-1997 or
Return Policy
Lifetime guarantee on all instruments. One year warranty on all equipment. 30 Day money back guarantee on all supplies. Just return unused portion for a full credit.
Heavy and hazardous items do not qualify for Free Shipping. Liquids and equipment do not qualify for Free Shipping. Orders over 15 lb, ALL EQUIPMENT, and shipments to a Residential Address will be subject to standard UPS shipping rates.
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