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(800) 517-1997
Detailed Vendor Ratings
Criteria Average rating Number of ratings
Products as described 4.2 69
Shipping time 3.9 70
Shipping and handling 4.2 69
Recent Feedback: 3.7 stars
5/5 "good fit"
mont, 7/31/19
5/5 "Love it!"
Fee, 7/30/19
5/5 "User friendly website! Apron is in perfect condition, item was delivered sooner than expected. Had to return an item I ordered by accident. The return instructions were also super easy! Will be ordering from Net32 again! Great items at amazing prices!"
Main Street Dental Care, 7/17/19
1/5 "Ordered 3 at $5.75 each with $ 6.95 shipping.

Copied from email confirmation.
Subtotal $17.25 Standard shipping $6.95 Vendor Order Total $24.20

Checked credit card and charged $26.20. Totally dishonest.

Maybe it's tax? But at least put that on the order somewhere or even in the email before sending a different amount to charge on the credit card.

Update. I got the refund but it's still a crappy issue when I have to double check to make sure I was charged the correct amount. For all the people who don't, what happens to them? Make sure to check your statements! And props to Net32 for handling this pretty quick.

Net32 Response: Net32 notified IDS of the customer's concern. It appears IDS inadvertently charged $8.95 for shipping. IDS refunded the customer the additional $2.00. We apologize for any inconvenience caused to the customer."
Chad, 6/19/19
1/5 "Bait and Switch. I ordered Premium and they sent me economy. Sent back order and still no refund. Beware!!!

Net32 Response: We are sorry for the vendor's error. It appears the vendor refunded the customer with "store credit". Net32 instructed IDS to refund the customer's credit card. IDS refunded the customer'c credit card. We are sorry that the issue/refund took so long to complete."
DDS, 5/31/19
4/5 "Hi I was disappointed when 2 out of 10 are broken.

Net32 Response: We are sorry that the customer's order arrived in less than satisfactory condition. Net32 notified IDS of the situation. IDS refunded the customer for the damaged product. Net32 also paid for a replacement to be sent to the customer at no charge."
dds, 5/25/19
1/5 "stated 1 day shipping- still didn't ship after 7 days!

Net32 Response: We apologize for the vendor's delay. Net32 is working with IDS to to improve their efficiencies. Net32 replaced the customer's cancelled order with another vendor at no charge to the customer."
Doc, 5/24/19
4/5 "Good item, nicer price"
L W J DDS, 4/18/19
1/5 "Being charged before the product was shipped. I canceled the order because it took too long to process. Still waiting the refund.
Net32 has the worst customer service ever.

Net32 Response: Net32 sincerely apologizes for the delay in shipping the product. Additionally, vendors are prohibited from charging customers before products are shipped. The customer has been refunded by IDS and we apologize for the delay with the refund. Net32 is currently working with IDS to improve their efficiencies."
John, 4/15/19
4/5 "Very good product. Heavy duty and well balanced."
drh@caballerodds, 4/2/19
1/5 "Ordered and spent 40% more specifically for FUSION BRAND carbide burs which are made in the USA; received generic brand burs made in Mexico. False advertising. If I wanted generic burs, I would have ordered them for a much more reasonable price. You cannot advertise a specific brand name of burs and send a generic. That is fraud.

Net32 Response: IDS provided a return label to return the incorrect product to IDS for a full refund. Net32 has removed IDS from selling the product. Sincere apologies to the customer for any inconvenience caused by IDS's substitution."
Doc, 3/7/19
4/5 "awesome products, mesh material is useful"
Shannon Lorenzo, 2/26/19
1/5 "Returned an item in October 2018, it is now January 2019 and I have not received a refund. I have called vendor myself multiple times as well as Net 32 representative.

Net32 Response: We apologize for the delay with receiving the refund from IDS. IDS refunded the customer on 1/17/19. Net32 is currently working with IDS to improve their efficiencies."
A.D., 1/10/19
1/5 "Product received was white tip and barrel. Was this switch and bait? Materials used with these tips did not set up in the appropriate time. Called company and left messages on 11-29-2018, 12-05-2018, 01-02-2019, and 01-03-2019 with no return response or contact!!! I WILL NOT USE THIS COMPANY (IDS)AGAIN. POOR CUSTOMER SERVICE!!

Net32 Response: The customer tried contacting the vendor directly. We are sorry for the vendors lack of response. Net32 recommends that customers contact Net32 for any customer service issue. Net32 notified IDS of the issue and IDS provided a prepaid label to return the product to IDS."
LDLEEDDS, 1/7/19
2/5 "They have sent wrong items ordered and tried to substitute. Anyone that clearly writes down your office's CC information on your shipping invoice is not used to handling private information properly!

Net32 Response: Net32 notified IDS of the issue, and that CC information must not be written on invoices. IDS provided a prepaid return label to return the incorrect products back to IDS for a full refund."
KD, 10/30/18
1/5 "Paid for 5 High-speeds and only received 3. Tried contacting vendor several times via Net32 customer service. It has been several weeks without any resolution. I either need my money back or the high speeds!

Net32 Response: Net32 initially notified IDS of the issue on 10/15/18. Net32 contacted IDS several times for an update. On 10/22/18, IDS notified Net32 that the other two were backordered but have arrived and have shipped out."
Dr.Zak, 10/20/18
5/5 "good product"
john, 10/12/18
1/5 "I ordered 3 items & only received 2 of them. The 2 I did receive didn't look anything like the items pictured. When I called at 8:35 I was told by the answering service that I'd have to call back cause they don't open till 8:30(but it was 8:35). When I called back at 9 I got a very rude gentleman who couldn't help me and sent me to a women's voicemail. I left my info and still to this day have never received a call back or the missing item. I contacted Net32 who got no where with this company either. Net32 did replace the missing piece.........

Net32 Response: The customer called IDS direct. Net32 does not recommend contacting vendors directly. Net32 has customer service agents available from 6:00am through 8:00pm EST Monday through Friday. Please contact Net32 at 1-800-517-1997 with any issues or concerns."
Widwood, 9/26/18
5/5 "Good product and fast shipping"
SDLELZA, 8/15/18
5/5 "excellent"
yenifer, 8/13/18
1/5 "Ordered these burs on 7/3/18. They put my order to a backorder 4 days later. Then promised to ship on 7/12/18. I messaged Net32 on that date because they didn't. It is 7/17/18 and we still do not have them!!!! Very disappointed!

Net32 Response: The order was placed on 7/3/18. The customer asked Net32 for an update on 7/13/18. Net32 asked IDS for an update on 7/16/18. The product shipped on 7/16/18. The product shows delivered on 7/20/18."
Tammo, 7/17/18
4/5 "good product"
PlusOne, 6/6/18
1/5 "product does not match description, slow to ship, returns are also slow and packages get mysteriously delayed for no reason....

Net32 Response: The return package was lost in transit by USPS. The customer has been refunded in full for the return."
AFD, 5/23/18
1/5 "More than a week late to ship; advertise items that they do not have in stock"
go, 5/5/18
1/5 "I received an order that I asked to cancel thru Net32 (just a day after placing the order). What a hassle and it is the 2nd time this is happening. Not a good communication between Net32 and IDS.

Net32 Response: We apologize for the issue with IDS. Net32 notified IDS of the cancellation when the customer cancelled. Net32 provided a prepaid label to return the cancelled product."
Dr. B, 4/10/18
5/5 "These are perfect! Exactly as shown."
Dental Diva, 3/22/18
1/5 "always slow, slow shipping !!!!"
frank, 2/28/18
3/5 "slow to ship"
Dr. T, 2/27/18
5/5 "Good deal."
lzdds, 2/9/18
2/5 "Yes we received sterilization pouches... definitely was not BeeSure... some other brand. Pretty disappointed.

Net32 response: Product was returned by customer and customer received a full refund from IDS."
Krystal, 2/6/18
4/5 "Great price. Authentic product. Fast Shipping. House brand as good as other brands."
South Texas Dentist, 1/16/18
1/5 "I ordered the set of low speed NSK EX and the contra-angle attachment was missing. I tried calling IDS's customer service and they said they will look into it. no response yet.

Net32 Response: Net32 notified IDS of the issue and as of 1/23/18 Net32 is working with IDS to get the missing product sent to the customer."
Dr, 1/2/18
1/5 "Be aware!!! Hard to get refund from IDS if you ordered wrong item. Not easy to deal with IDS. Need to dispute charge with credit card company.

Net32 response: IDS promised a full refund to the customer."
Larisa, 12/17/17
5/5 "excellent and reliable product"
dentaled, 10/30/17
5/5 "Helpful on the phone"
ParkNorth, 9/2/17
1/5 "Very awful customer service from IDS. While handling of an order is good they have quite a few backorders which makes them look bad. Half of the orders are missing invoices. Very often total on invoices does not match to your order confirmation. Takes months to receive a copy of invoice. Definitely not ordering from them anymore. Rather spend few extra bucks and avoid headache.

Net32 response: As a gesture of goodwill Net32 sent a gift basket to the customer, expressing our concerns about how the customer was taken care of."
Abdo, 8/24/17
4/5 "I was happy that the product was shipped quickly and the product was as described! No complaints, everything went well."
laurie c., 8/16/17
3/5 "Good"
Simmons Family Dentistry, 8/10/17
2/5 "VERY LATE IN SHIPPING SUPPLIES!"
Honest Review, 7/20/17
5/5 "Great products, great prices. Fast shipping, product arrived as described. Pretty much all I'm looking for. Thanks everyone!"
Jake, 6/25/17
5/5 "Net32 is fast and efficient"
Melissa crager, 6/15/17
1/5 "I ordered 2 House Brand packs of 5 air water syringes but was only given 3 individual in a used bag. I was told that is all they have. There was no note or explanation of this. The House Brand crown forms melt when acrylic is placed inside. When placing future orders I will avoid using IDS.

Net32 Response: Customer was refunded by the vendor and Net32 purchased replacement products for them at no charge."
HStrempel, 5/24/17
5/5 "Small order, but we really needed them. thanks."
smiles :), 3/2/17
5/5 "Took a little longer than other suppliers but adequate"
Gibby, 2/7/17
3/5 "Ordered on 01/10/17, Shipped by UPS on 1/12/17."
Dr Jason, 1/20/17
5/5 "Quick delivery, item as described"
sherry, 1/13/17
2/5 "The Items just arrived today on Jan 3 2017( ordered 12/16/2016). Longest wait ever. We had to contact Net32 rep twice to follow up on the items."
Dr.M, 1/3/17
5/5 "I love IDS house brand products. High quality at a fraction of what Patterson and Schein would charge. I highly recommend IDS dental supply to others!"
DrDelon, 12/30/16
2/5 "Shipping cost so high"
Dessie, 11/25/16
5/5 "Great price"
ning, 11/6/16
5/5 "Works as charm till now. I would not waste money on other expensive brands, anymore. Very happy with the product.Thanks"
Dr. J, 10/27/16
5/5 "ids was fast to ship and the wipes are great!"
3G's, 10/26/16
5/5 "Great product with saving"
my smile dental, 10/26/16
5/5 "Item was as described and shipped timely"
Vincent, 10/18/16
5/5 "I like it !!!"
Tien Hoang, 10/14/16
5/5 "Fast and quick"
Dental design group, 9/27/16
5/5 "Quick Turn around. Good quality product a good price."
BPKDMD, 9/20/16
5/5 "Fast delivery , great product for a great price"
Marsha Mouton, 9/12/16
5/5 "Quick shipping. No problems"
Bill, 9/2/16
5/5 "great"
Dr. Farrell, 8/16/16
5/5 "These lights a really lite weight and does a great job"
blue tooth, 7/1/16
5/5 "Easy to order and received exact what we had asked for. Would recommend this seller."
jcde, 4/29/16
5/5 "Excellent professionalism...."
Benny, 4/27/16
5/5 "good price"
Boss, 4/1/16
5/5 "Great price and reasonable shipping time. Great seller!"
Jeff, 3/14/16
5/5 "Good service and good follow thru. I was well pleased with the order. Will use them next time. I have been user of another service, but they have changed prices so that they are not cost effective any longer. IDS is my store"
Ross, 1/28/16
5/5 "Promp delivert the amalgam carves well and supplies good contact"
Ron, 1/25/16
5/5 "Will definitely buy again!"
PS, 1/1/16
5/5 "awesome"
sardent, 9/25/15
5/5 "Fast shipping! Didn't expect items for several more days!!"
MMHarper, 9/8/15
3/5 "I was pleased that my order was shipped promptly, however, I ordered "Gelato" Brand Prophy Paste, BUT I received a different off brand. I didn't like receiving a substitute without being notified"
Ann, 5/11/15
5/5 "Always great products and fast shipping!! Excellent seller!!"
BobbyTom, 5/7/15
5/5 "Quick delivery, accurate items and very reasonable S&H charges."
smiledental, 4/23/15
4/5 "Delivery date was scheduled for March 7...I continued to check the tracking, and finally had to call to check on the order I placed on February 27...I received the order on March 17. That is the ONLY issue I had with the order...very slow delivery. Very pleased with product and will be ordering again."
Harolyn, 3/19/15
5/5 "Great price. Fine service."
Bill, 3/7/15
4/5 "First shipment was the wrong item, but was very quick to resolve the issue. Thank you!"
HOrtho, 3/3/15
5/5 "have always had good experiences with this website"
bbbttt, 2/3/15
5/5 "Quick and on time delivery"
sweetlips, 1/30/15
5/5 "Product arrived exactly as described."
Dental Works, 1/21/15
5/5 "matches description, good product"
zm, 1/12/15
3/5 "Cheap, but first order took over 1m to ship, then second order posts do not fit standard post key"
Jules, 12/30/14
5/5 "For the price it is a great product .you can compare it to Kavo NSK .High standard quality"
Nob Hill, 11/13/14
1/5 "wrong item shipped-item ordered was withdrawn after order was accepted- billed for addditional postageslow to ship but Net 32 was great and resolved all issues"
BK, 9/30/14
Return to All Vendors

IDS

Feedback Rating: 3.7
3.7 stars (83 ratings)
About
IDS is a full line dental supply and equipment dealer. We have been in business for over 20 years and are family owned and operated. Our motto is "Guaranteed Lowest Prices". We will beat any price.
Shipping
Standard shipping $6.95.  There will normally be no standard shipping charge for orders exceeding $500.00.  *Please note that there may be additional charges for heavy or hazardous items, deliveries to a residential address, and extra delivery fees incurred due to incorrect/incomplete shipping addresses, zip codes, suite numbers, etc. Contact Net32 for further information and for orders outside the 48 Contiguous states: (800) 517-1997 or support@net32.com.
Delivery Method
UPS
Payment Methods
MasterCard, Visa, Discover, AMEX
State Tax
Net32 calculates, collects, and remits tax on sales made by our vendors and shipped to customers located in the states listed below that have enacted Marketplace Facilitator, Marketplace Fairness, or similar laws. These laws shift collection responsibility from the vendor to the marketplace facilitating the merchant's sale.
MN, OK, PA, IA, RI, SD, AL, AR, CT, DC, ID, IN, KY, NE, NJ, NM, NY, SC, VT, VA, WV, WA, WY.
Additionally, IDS is registered in the states below and is therefore required to collect sales tax on items sold to customers in these states, to the extent the items are taxable. Whether or not an item is taxable depends upon the laws in effect in the state.
FL.
Contact
Please contact Net32 customer service at (800) 517-1997 or support@net32.com
Return Policy
Lifetime guarantee on all instruments. One year warranty on all equipment. 30 Day money back guarantee on all supplies. Just return unused portion for a full credit.
Other
Heavy and hazardous items do not qualify for Free Shipping. Liquids and equipment do not qualify for Free Shipping. Orders over 15 lb, ALL EQUIPMENT, and shipments to a Residential Address will be subject to standard UPS shipping rates.
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