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Detailed Vendor Ratings
Criteria Average rating Number of ratings
Products as described 4.3 99
Shipping time 3.7 100
Shipping and handling 4.2 98
Recent Feedback: 3.7 stars
5/5 "ok"
carol, 4/24/19
5/5 "As advertised...as expected...no problems"
DentalOffice, 4/23/19
4/5 "Similar to other supply houses but at reasonable prices"
L W J DDS, 4/18/19
5/5 "Great price"
Angie, 4/18/19
5/5 "Amazing value"
Community Dentists, 4/17/19
4/5 "its ok"
me dds, 4/17/19
5/5 "I always try to order through OC Dental... My only issue is that they take a long time to ship
But, other than that they are the best"
Dentist, 4/17/19
1/5 "We received the wrong product and we haven't had proper response from the vendor just yet.

Net32 Response: We apologize for the delay from the vendor and the inconvenience caused. Net32 sent the customer a complimentary replacement. A $20.00 value. Orange County is also sending replacement product."
Alignfy, 4/16/19
4/5 "the tip is not thin enough , other than that works fine"
Freddy, 4/12/19
5/5 "Always quick with shipping"
Atlanta Dental Group, 4/11/19
5/5 "Good Mirrors"
ace, 4/8/19
3/5 "good price but took forever to arrive. offer free two days shipping and you'll be the kings of net32"
maspeth dental, 4/5/19
5/5 "good quality, great price and fast delivery"
drprice, 4/2/19
3/5 "This was an extremely slow process. I placed and paid for an order on 3/2/2019. It arrived on 3/21/2019"
doc, 3/21/19
5/5 "Good products for less"
dawnskees, 3/21/19
5/5 "fast shipping this time."
Dr.B, 3/21/19
1/5 "Shipping took forever literally took 1 month to receive these items

Net32 Response: We apologize for the vendor's delay. The order was placed on 2/26/19. Orange County Dental shipped on 3/5/19. The order was delivered on 3/14/19. Net32 is working with Orange County Dental to improve Orange County Dental's shipping times."
Dores dental, 3/19/19
1/5 "Processing and shipping takes too long, waited over a week and its is still processing, if you don't have it than don't sell it.

Net32 Response: The customer is correct. There was a delay with the vendor shipping the order. The order was placed on 3/5/19. Orange County Dental shipped on 3/12/19. Fedex has a Scheduled delivery of Friday 3/15/2019. We apologize for any inconvenience caused by this delay."
Twee, 3/12/19
5/5 "good product and services"
mehtar, 3/4/19
1/5 "They offered a product that they didn’t have (articulating paper) and never sent my bracket order.

Net32 Response: We are very sorry for the experience that the customer encountered with this order. Net32 sent the customer a replacement product for the cancelled articulating paper and Orange County Dental issued a refund for the bracket shipment that seems to have been lost in transit."
SophiG, 3/2/19
2/5 "Still waiting for credit on prophy angles returned over a month ago!

Net32 Response: We apologize for any inconvenience caused by the delay of the refund. The customer was refunded on 2/28/19. Net32 is working with Orange County Dental to provide faster updates in the future."
Stuart Marks DDS, 2/27/19
4/5 "Everything was delivered fast, and"
Shannon Lorenzo, 2/26/19
5/5 "This item is part of a lot of dental supplies going through a Rotary Foundation Global Grant to a clinic in Maggoty, Jamaica
Excellent shipping time and price!"
Rich, 2/22/19
5/5 "."
TC, 2/20/19
1/5 "Charges $16 Add'l $ for having the items shipped to a residential address!

Net32 Response: The customer is correct. Orange County Dental charged the customer a residential shipping surcharge. Net32 refunded the customer for the surcharge."
Dentist, 2/18/19
1/5 "Cancels order after a week since they dont have it.

Net32 Response: The customer is correct. The order was placed on 2/11/18. Orange County Dental cancelled the order 2/18/19. Net32 is working with Orange County Dental to speed up and provide more accurate updates. We apologize for any inconvenience caused by the delay and cancellation."
SmileDMD, 2/18/19
3/5 "The package came with the top NOT sealed very well, any of my products which was inside another UNSEALED bag could have fallen out during the shipment!
I don't know how, but luckily I did NOT lose any of the product.
All it takes is a little clear scotch tape on the top guys!"
Dr s, 2/13/19
1/5 "This company charge more than you get in order confirmation without notice

Net32 Response: The extra charge was for California state sales tax. Taxes are calculated for each shipping address based on the state to which the item is shipped.""
Z-250, 2/13/19
2/5 "not very happy with this vendor we had to cancel an item due to shipping taking well over 3 weeks and we needed it sooner. find out we were still charge for the item even after cancelling.

Net32 Response: From what we can tell Orange County Dental shipped the customer the product despite the customer's cancellation. Net32 provided the customer with a prepaid label to return the product to Orange County Dental for a full refund. We apologize for any inconvenience caused by the error."
Dynamic, 2/12/19
5/5 "great products at a good price"
Boss, 1/30/19
1/5 "After 2 weeks no messages if they've shipped yet. Had to contact NET32. They did not even respond to NET32 messages to resolve the situation.

Net32 Response: We apologize for the issue with the order with Orange County Dental. Net32 replaced the order with another vendor at no charge to the customer. A $120.00 value."
MK, 1/23/19
1/5 "Vendor show in stock at time of purchase. No communication for a week, then the order is cancelled. Do not waste your time.

Net32 Response: We are very sorry for the experience with this customer's very first order with us. Net32 replaced the order with another vendor at no charge to the customer."
histidine, 1/23/19
5/5 "Excellent service"
Marina, 1/22/19
1/5 "Send their own brand instead of the brand that you order. And they don’t reply to your request to have your order corrected.

Net32 Response: Orange County Dental has been removed from selling the product that was substituted. The customer has been refunded for the incorrect product that was sent. Apologies for how long Orange County Dental took to resolve the issue."
Mtn16744, 1/18/19
5/5 "Great"
Gardner, 1/14/19
1/5 "no mention of when items will be send. Ordered 3 weeks ago. Only when i contacted Net32 about the order is when they decided to ship items. This happened more than once. Really disappointed.

Net32 Response: The customer is correct. Apologies for the delay. The order was placed on 12/18/18 and not shipped until 1/7/19. Net32 is working with Orange County Dental to speed up and provide more accurate processing and ship times."
Nexgen dentistry, 1/8/19
5/5 "quick turn around"
DentistCa, 1/2/19
1/5 "Fake DCI air/water syringes sent.

Net32 Response: Net32 investigated this for the customer. It appears Orange County Dental sent the customer a different brand product rather than the DCI product. When notified, Orange County Dental shipped the customer the correct DCI branded product. Sincere apologies for any inconvenience."
Nelson, 1/1/19
5/5 "Delivered as expected."
WPD, 12/31/18
1/5 "The order was billed by Anaheim Dental Supply, and there was and additional charge of $16.00 due to residential shipping. I was never noticed of that when I placed the order. If I had been noticed of that extra charge, I had not placed the order. It is not fair.

Net32 response: We are sorry for the issue. Net32 refunded the customer for the $16 residential surcharge. Each vendor has their own shipping policies that can be viewed on the vendor's individual page. You can view these policies by clicking on the vendors name on the product detail pages."
DGG, 12/15/18
1/5 "Taking more than 2 weeks to receive

Net32 response: As stated by the customer there was slow delivery, ultimately attributable to FedEx. The order was placed on 11/28/18. Orange County Dental shipped the order by FedEx on 12/4/18. The package is in transit as of 12/10/18 with a FedEx scheduled delivery date of 12/17/18."
SJ, 12/10/18
2/5 "The item is marked as shipped 6 days after the payment and it is already another 7 days in transit with the delivery date of plus another 3 days. It looks like the order was abandoned for a week and it was not shipped for another week after the label was printed. Expect total delivery time of 3 weeks. Not acceptable.

Net32 Response: We apologize for the delay. The order was placed on 11/21/18. Orange County Dental Shipped it on 11/29/18. FedEx accepted the package on 11/29/18 and FedEx delivered on 12/11/18. Net32 is working with Orange County Dental to speed up and provide more accurate updates."
Dr. O, 12/5/18
1/5 "Sends wrong products. Does not even refund for the returned item I have. Worst.

Net32 Response: Apologies for the vendor's substitution and delay with the refund. The product was received back by Orange County Dental on 12/03/18 and refunded on 12/14/18. Net32 is currently working with Orange County Dental to improve their efficiencies."
Ji, 12/4/18
1/5 "4 days to ship? That's a laugh. More often than not, it takes a week or more for them to even supply a tracking number. From then, you add an additional 2-4 days for travel. If you can't stand by your shipment times, they need to be adjusted.

Net32 Response: We apologize for the delays with this vendor. Net32 is currently working with Orange County Dental to speed up and provide more accurate processing times."
H.G., 11/29/18
4/5 "Good price"
Samuel, 11/26/18
5/5 "Always on time and such great value for the products."
Vojsava, 11/26/18
5/5 "Products came on time, so far so good"
Twee, 11/23/18
4/5 "it took a little while to get the order but it came nicely packed"
Dr.P, 11/23/18
5/5 "delivery time was great"
dental first, 11/22/18
3/5 "Great prices but slow to process orders and to get your products. Only order if you are willing to budget a few weeks to receive your items."
SBD, 11/21/18
5/5 "excellent seller. Very professional and trustworthy!!"
Bleekdental, 11/21/18
3/5 "good as described"
pdds, 11/13/18
3/5 "great prices slow delivery est 15 days

Net32 Response: As stated by the customer there was slow deliver, ultimately attributable to FedEx. The order was placed on 11/6/18. Orange County Dental shipped the order by FedEx on 11/9/18. The package is in transit as of 11/14/18 with a FedEx scheduled delivery date of 11/21/18."
Alex, 11/12/18
1/5 "Burs were dull and wouldn't cut. Sent back but no refund yet. Been 2 weeks.

Net32 Response: Net32 inquired with Orange County Dental about the refund. Orange County Dental provided the refund confirmation. The customer card has been refunded."
themostinterestingman, 11/11/18
4/5 "Need to speed up their processing times."
BCDental, 11/7/18
5/5 "works well"
k., 11/6/18
5/5 "Ordered again so good product."
Dr. SS, 11/6/18
5/5 "They were quick"
Andrew, 11/6/18
1/5 "I was quoted 442, they added an additional 10 dollars for shipping to a residential address and I did not confirm this. Other companies saw the mistake on the order form and reached out to me to inform me that it would cost more for shipping. I gave them the correct address. Orange county dental, just charged me without getting permission to run my card for the additional cost of shipping.

Net32 response: We are sorry for the incident with your order. Net32 has sent the customer a refund for the additional shipping charges."
406dentist, 10/28/18
5/5 "No problems. I wish they would stop getting thrown away so I wouldn't need to keep buying more!"
LBMDDS, 10/19/18
1/5 "Too slow I order 8th ship the 14th ?

Net32 Response: We are very sorry that there was a delay in shipping. Our records show that the order was placed on 10/8/18. Orange County Dental shipped the order on 10/12/18. The package shows delivered on 10/16/18."
David, 10/16/18
5/5 "Really good prices, quality and costumer services. plus kids always like their surprise from the chest !!!"
D, 10/3/18
5/5 "EXCELLENT PRODUCTS"
gomezdental, 10/3/18
5/5 "Takes a little longer to receive because located on opposite coasts. Product is very reasonably priced compared to other vendors and brands. Thanks!"
Dr A, 9/25/18
5/5 "fine no problem and cheap"
Anna Ted, 9/25/18
1/5 "I have not received my products yet. And I received a notification that they were delivered! I do not see to which address they were sent. What I need to do?

Net32 Response: Order was placed 9-12-2018. Net32 contacted the customer who confirmed the package was delivered on 9/25/18."
Graciela Urbina, 9/23/18
5/5 "order was complete and on time"
Dr D A, 9/20/18
5/5 "Had what I wanted"
Hygiene, 9/18/18
2/5 "Orange County Dental added a $10.00 charge to ship to a residence.

Net32 response: Each vendor has their own shipping policies that can be viewed on the vendor's individual page. You can view these policies by clicking on the vendors name on the product detail pages."
Dr P, 9/18/18
5/5 "Fast because in CA. I love there Nivo Stocks. Shipping charge... But this vendor has what I want to have!!"
Northgate, 9/13/18
5/5 "order was correct"
hamster, 8/30/18
5/5 "Very reliable"
KShah, 8/29/18
5/5 "Very Accurate"
Endo Geek, 8/28/18
5/5 "Great product Quality and very fair price"
AKG, 8/25/18
5/5 "very Good"
Becker, 8/23/18
5/5 "Some savings and it all counts!"
Dr. B DDS, 8/21/18
5/5 "Good"
Buyer, 8/14/18
5/5 "good vendor"
yenifer, 8/13/18
5/5 "excellent quality and fast shipping"
SDLELZA, 8/7/18
5/5 "GREAT A++++"
VD4KIDS, 8/7/18
1/5 "STAY AWAY! BUYER BEWARE! Items, which were "in stock," shipped 6 business days after purchase and then shipped through the USPS, which takes another 3-4 business days.

Net32 Response: The order was placed on 7/26/18. Orange County Dental shipped the order on 8/2/18. The package shows delivered on 8/7/18."
SterlingDental, 8/6/18
5/5 "Great vendor!"
Laurie, 8/1/18
4/5 "slow delivery"
division, 7/28/18
5/5 "Great price, great product"
Viki, 7/27/18
5/5 "As described."
DocDDS, 7/13/18
5/5 "Great service, and fast shipping"
B, 7/12/18
5/5 "Excellent delivery"
Valley Gal, 7/3/18
1/5 "They billed me more than the fee showing in the order confirmation. And no explanation.

Net32 Response: The extra charge was a residential shipping surcharge. Net32 is covered the cost of the residential surcharge for the customer. Each vendor has their own shipping policies that can be viewed on the vendor's individual page. You can view these policies by clicking on the vendors name on the product detail pages."
J, 6/30/18
1/5 "Lack of attention to detail. First, paid for brand name and received house brand. Then they tried to correct the order by sending out the brand name item, but it was the wrong type. If you are particular about a product that you like to use, definitely avoid Anaheim Dental Supply, name on the shipping package or Orange County Dental, name listed on net32

Net32 Response: Orange County Dental did initially make a mistake with the shipment. Orange County Dental corrected the shipment with the correct product but Net32 had an incorrect picture and has since corrected the picture. Net32 paid for a replacement product to be sent to the customer at no charge. A $60.00 value. We apologize for the compounded issue."
PNW, 6/27/18
1/5 "The box which held the prophy angles was crushed and the product was all over the inside of the box .

Net32 response: Net32 arranged a replacement from another vendor at no charge to the customer. A $70.00 value."
John, 6/12/18
5/5 "Great product! Great Value!"
Michael, 6/8/18
5/5 "GREAT!!!!!!"
arenz dental, 6/6/18
5/5 "Fast delivery, received item as described, very good quality!"
Dr. Vic, 5/28/18
1/5 "Claimed there was a problem with our credit card. This was false. Poor email communication.

Net32 Response: The order was cancelled "potential fraud". The billing and shipping address are different. That may be why it was cancelled."
BCFD, 5/27/18
5/5 "good products"
AFD, 5/23/18
5/5 "Great product"
Jorge, 5/18/18
5/5 "Great seller"
Dr.C, 5/9/18
5/5 "Very good !!!"
Tien Hoang, 3/30/18
5/5 "best deal in my searches and a very good product"
lindab, 3/16/18
5/5 "Good quality, excellent price"
Escape, 2/13/18
5/5 "Nice vendor - on the ball delivery and no problems."
lzdds, 2/9/18
3/5 "Quality product (evacuation trap) but looked like it may have been off-brand. Says will ship in about 4 days on the site but was over 10 days before it actually shipped. Don't order if you are in a big hurry. Otherwise, good."
Krystal, 2/6/18
5/5 "GREAT SAVINGS!"
Dr Bob, 1/25/18
5/5 "Great price. Authentic product."
South Texas Dentist, 1/16/18
5/5 "good products"
zm, 1/14/18
2/5 "Our office has been working with Net32 for more than a year now. We are happy with Net32 and with the customer service, specifically with Tim. He is very fast and responsive.

We recently ordered few items from Orange County Dental (12/8/2017) and it took this supplier a week to ship these items (12/15/2017). I got in touch with Tim from Net32 and he helped to get these items shipped on the 15th of December."
Dental, 12/28/17
2/5 "Ordered the Defend, 3" cotton tipped applicators. Have had them before and they worked great. Orange County Dental sent me Dynarex, 3" cotton tipped applicators. The head seems tight but they do vary in head size. I would have rather received what I ordered. I have 30,000 to use up now. If they were going to send a replacement item, they could have given me a chance to opt out.

Net32 Response: Net32 worked with the customer and the vendor to get a discount applied for the customer."
Mike, 12/27/17
1/5 "Didn't send it to Puerto Rico. Bad for this seller."
Dessie, 12/1/17
5/5 "At about half the cost of the name brand, this product works extremely well during all dental procedures."
Tricia, 11/30/17
5/5 "Overall, I have been very please with Net32, and have found that they beat most vendor prices. Will definitely be ordering more from Net32!"
Michael, 10/18/17
1/5 "I cancelled the order as they did not ship one day after I did the order. But they shipped the item without updating the tracking. Now I have been waiting for a return label since 15 days. Very bad response from the vendor and also net32 has no control over this.

Net32 response: Orange County Dental provided a label for return of the product on 9-25-2017"
Vineet, 9/24/17
5/5 "Product exactly as described and the price is unbeatable."
mjames, 9/18/17
4/5 "good service"
Simmons Family Dentistry, 8/10/17
3/5 "Seems to be a hit or miss with this vendor. Either the items are shipped within a day or the items sit for 5-6 days before being shipped."
FamilyDentistry, 7/25/17
5/5 "Awesome."
Bluesteele, 6/29/17
5/5 "Items as described and arrived in a timely fashion."
Angela, 6/19/17
5/5 "Good experience"
NK, 6/16/17
4/5 "Vendor was prompt with delivery. We are located in NE Oklahoma and they still got our order to us within 3 days from the time order was placed."
Grand Lake Dental, 6/15/17
5/5 "Fast shipping. Product as described."
jchoiendo, 5/23/17
5/5 "Great price, great fast service."
IraBidermanDDS, 5/8/17
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Orange County Dental

Feedback Rating: 3.7
3.7 stars (120 ratings)
About
In our continuous efforts to represent the best in dental and medical merchandise, we are determined to offer products that exemplify quality at an affordable price.
Shipping
Standard shipping $3.00.  There will normally be no standard shipping charge for orders exceeding $395.00.  *Please note that there may be additional charges for heavy or hazardous items, deliveries to a residential address, and extra delivery fees incurred due to incorrect/incomplete shipping addresses, zip codes, suite numbers, etc. Contact Net32 for further information and for orders outside the 48 Contiguous states: (800) 517-1997 or support@net32.com.
Delivery Method
FedEx
Payment Methods
AMEX, Discover, MasterCard, Visa
State Tax
CA only
Contact
Please contact Net32 customer service at (800) 517-1997 or support@net32.com
Return Policy
All returns must be issued a return authorization number. Any returns with this number not clearly written on the outside of the package will be returned to sender. Items returned for reasons other than damage or defect will be returned at the shipper's expense and will incur a 25% re-stocking fee. Returns must be made within 15 days of invoice date. Returns must be in original package with unbroken seal. Defective items need authorization before returning and will be evaluated before credit is issued. Damaged goods need to be reported within 24 hours of receipt to receive credit. Shipping fees will not be issued a credit. ***All injectables & RX item are NOT returnable for any reason*** Various medical/dental items can only be shipped to the Dentists office only. We are not responsible for lost/stolen packages shipped to a residential address.
Other
Items are usually shipped 24-48 hours after order is placed.
*There will be a $6.50 charge per package going to any rural area designated by our shipping company & USPS.
*There will be a $16/box fee for packages going to a residential address (FedEx Only).
Orange County Dental Product OfferingOrange County Dental's Weekly Specials | Entire Product Offering
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