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Detailed Vendor Ratings
Criteria Average rating Number of ratings
Products as described 4.3 193
Shipping time 3.7 192
Shipping and handling 4.2 188
Recent Feedback: 3.8 stars
2/5 "Very slow shipment

Net32 Response: We are sorry that the customer's experience with Orange County Dental did not meet expectations. The customer placed their order on 10/3/19. Orange County Dental shipped the order on 10/10/19. FedEx delivered the order on 10/21/19. Net32 is working with Orange County Dental to provide faster updates and ship times for future orders."
DaisyD, 10/23/19
5/5 "Showed up in a reasonable amount of time. Exactly as advertised."
Dr. A, 10/23/19
5/5 "Good product, fast shipping."
Tom, 10/18/19
3/5 "This vendor takes significantly longer to process and ship the items, and I wish they could notify you a lot sooner about items being out of stock. I ordered some HVE suctions along with some other items, it took 8 days to process it and then the HVE suctions were out of stock. We really need these. I just decided to order them from Amazon and they will be here in one day."
Sacramento Kids Dentistry, 10/16/19
5/5 "Great Price. Great Service"
tdent, 10/14/19
5/5 "Very pleased with price, quality , and service.
Thank you!"
wilks, 10/12/19
5/5 "Perfect very fast and professional, dropped right in front of my house
Thank you so much"
Roman, 10/12/19
2/5 "I got Fluoride Foam Trays the other day but it was a different brand name called "NIVO" foam-tray. This is not what I wanted. I ordered the item above. Tray size was right, therefore,I decided to use this because it takes some times to return.

Net32 Response: We are sorry that the customer received trays that did not meet expectations. Net32 refunded the customer in full."
Forrest Duan, 10/11/19
1/5 "TERRIBLE EXPERIENCE!! Waited a week for my items and they just CANCELED my order!

Net32 Response: We are sorry that the customer's experience with Orange County Dental did not meet expectations. Net32 replaced the order with other vendors at no charge to the customer. A $95.00 value."
Family Dentistry, 10/11/19
5/5 "Good Product"
Dr. M, 10/11/19
5/5 "Fast delivery, good price and work great."
DocT, 10/11/19
4/5 "good, but slow the delivery"
xavier n, 10/10/19
2/5 "Really really slow to ship item.

Net32 Response: We are sorry that the customers order ship time with Orange County Dental did not meet expectations. Net32 is working with Orange County Dental to provide faster updates and ship times for future orders."
dreamweaver0885, 10/9/19
5/5 "Great quality and the price is unbeatable! Highly recommend this product."
Dr. Hdz, 10/9/19
4/5 "Had to let these (House Brand Saliva Ejectors) out to air for a while. Heavy plastic smell."
Ann, 10/8/19
1/5 "The worst Seller ! Permanently i was buying Hous Brand etch from  "tradentsupply" and was everything good , at this time i have bought from "Orange County Dental" i have got another etches with no box or syrings i will not buy another time the worst seller and the worst packing.

Net32 Response: We are sorry that the customer received Etch from Orange County Dental that did not meet expectations. Net32 sent a replacement from another vendor at no charge to the customer."
LLCElizSHop, 10/8/19
4/5 "Products are exactly as described, shipping is reasonable, my only complaint is the time frame with shipping, Great Vendor."
Abvintage, 10/5/19
5/5 "Prophy angles are very good and at an excellent price."
Dr. Mark, 9/27/19
3/5 "They air water syringes were not in the box!

Net32 Response: We are sorry that the customer's order with Orange County Dental did not meet expectations. Net32 notified Orange County Dental of the customer's concern. Orange County Dental sent the customer a replacement order with the missing items."
Staley, 9/27/19
3/5 "perpetually late.....

Prices are fine, but we are starting to only use this vendor in cases where we have weeks to wait for the items"
LTJOHN, 9/27/19
5/5 "Quick service, nice product as advertised"
Gus, 9/27/19
5/5 "perfect packaging. Great Product"
POMS, 9/24/19
3/5 "Item shipped as described, however took a really long time to arrive. Luckily it wasn't needed right away."
teethdr, 9/19/19
5/5 "Product prices are excellent! The House Brand Barbed Broaches are perfect! So happy to do business with Net 32 and its vendors!"
David I. Kalter, DMD, 9/19/19
5/5 "Majority of product works well. Reasonable pricing and ships fairly quickly."
Marshmallow, 9/17/19
1/5 "The products were left outside over a rainy weekend. The items were ruined. Net32 was immediately contacted, but Orange County will NOT replace the ruined items. No one should ever order from this dishonest company.

Net32 Response: We are sorry that the customer encountered an issue with their Orange County Dental order. Net32 refunded the customer in full as part of Net32's 30 Day Money Back Guarantee."
Doc O, 9/16/19
5/5 "On time and Excellent Quality"
Dr. Michael A, 9/16/19
5/5 "I am very excited to grab the knife and open the box ,take out 1 glove
Dry and elastic feel ,I like it very much,thank you so much net32.com"
Dr jordan, 9/14/19
5/5 "Great Company"
Earlene, 9/11/19
5/5 "fast!"
MGR, 9/10/19
3/5 "cancelled the sterilization pouches, no explanation, but shipped the rest of the order."
drjohn, 9/10/19
5/5 "Thank you for delivery in a timely manner and your professionalism. I’ve been using Net32 for over two years and I’ve always experienced professional service."
Dr. T, 9/9/19
5/5 "Prompt and expedient service"
Matt, 9/7/19
1/5 "It takes forever to get the supplies from the day they are ordered. If you need it fast shop elsewhere.

Net32 Response: The customer placed their order on 8/15/19. Orange County Dental shipped the order on 8/20/19. Fedex delivered the order on 8/27/19. Net32 is working with Orange County Dental to provide faster updates and ship times for future orders."
Rich t, 9/6/19
1/5 "It was a bait and switch and I am still waiting to hear back about a refund!! They are some unfamiliar brand that is sent.

Net32 Response: We are sorry for the mixup with the customer's Orange County Dental order. Net32 notified Orange County Dental of the customer's concern. Orange County provided the customer with a prepaid label to return the incorrect product for a full refund."
Dan S, 9/6/19
5/5 "Quick and easy. As advertised."
John, 9/3/19
5/5 "Good price"
MAK Dental, 9/3/19
1/5 "I ordered two packs but sent me only one. They charged me for two.

Net32 Response: We are sorry for any inconvenience caused to the customer. Net32 notified Orange County Dental of the customer's concern. Orange County Dental replied saying: "The customer reported this 2 weeks after delivery, much too late". Net32 refunded the customer for the missing product as part of Net32's 30 Day Money Back Guarantee."
ccc, 9/1/19
3/5 "Vendor took 4 days to cancel an order due to being out of stock. I don't understand how it takes 4 days to figure out you're out of stock.

Net32 Response: We are sorry that the customer's expectations were not met by Orange County Dental. Net32 is working with Orange County Dental to provide faster updates and ship times for future orders."
Al, 8/30/19
5/5 "great product"
dental X-rays, 8/28/19
3/5 "Took awhile to receive but items were correct"
The Smile Lodge, 8/28/19
5/5 "Item was PERFECT"
Steve, 8/28/19
5/5 "Great product! very reasonable price! Will order again. Thanks."
Chunni Duan, 8/26/19
1/5 "I didn't receive items in my shipment and we still haven't gotten in touch with them. The prices are low but the customer service is horrible. Try to use another vendor if possible.

Net32 Response: We are sorry that the customer encountered an issue with their order from Orange County Dental. Net32 sent the customer a complimentary replacement from another vendor. A $15.00 value."
Sakidr, 8/26/19
5/5 "good product"
gary, 8/26/19
1/5 "My order total is only 98.94 They charged 114.0
This is the same problem with orange county last time and I got a refund when I contacted .I am really tired of Orange county dental .I may not purchase from them in the future. REFUND MY MONEY ASAP

Net32 Response: Our records indicate the charge for the order was $114.94. Net32 reached out to the customer to discuss without luck. We would be happy to discuss the issue further if the customer contacts us back."
Vera, 8/25/19
5/5 "Quick shipping and quality products for a great price. Highly recommend."
Laura J., 8/23/19
5/5 "Fast delivery. Good products"
Perioart, 8/22/19
5/5 "as expected"
JMJ, 8/21/19
5/5 "Perfect, just what we expected"
Dr Roe, 8/21/19
1/5 "One week after the order was placed, I inquired the status. It turns out that items are on back order, but all this week nobody cared to notify me about it. Nothing said it is on backorder at the time of order placement either. If I would not inquire, I would waste even more time , and run out of supplies. Stay ways from companies like this which don’t care about customers.

Net32 Response: We are sorry that the customer encountered an experience with Orange County Dental that did not meet expectations. Net32 sent a replacement (from another vendor) for the out of stock product at no charge to the customer. A $100.00 value."
DDS*****, 8/21/19
5/5 "Very easy to use site and work with. The products I purchased were as described and plan to order again when needed. No issues at all!"
QuailRunner, 8/18/19
5/5 "sent me what I needed in a reasonable amount of time."
jdash, 8/17/19
5/5 "excellent product works great, strong power, no complaints"
vs, 8/15/19
5/5 "The House Brand pouches are exactly as described. The items I ordered arrived quickly. Will be purchasing more of the House Brand products."
Just4Grins, 8/12/19
5/5 "Amazing product"
Irvin, 8/7/19
5/5 "perfecr"
Dr. nick, 8/4/19
5/5 "These bags are absolutely amazing,very affordable and definitely the same quality of the other expensive brands. definitely recommend this to anyone looking to buy !"
Natasha, 8/2/19
5/5 "works well"
mont, 7/31/19
2/5 "Took forever to receive the items, more than 2 weeks.

Net32 Response: We are sorry that the customer encountered delivery times with Orange County Dental that did not meet expectations. The customer's order was placed on 7/9/19. Orange County Dental shipped the order by FedEx on 7/17/19. FedEx delivered the order to the customer on 7/26/19. We are currently working with Orange County Dental to provide faster processing and delivery times."
JTE, 7/31/19
5/5 "Fast delivery. Good price and product"
DrK, 7/31/19
1/5 "Terrible vendor … really long shipping/ missing items. Will cancel your order after processing for 7 days.

Net32 Response: We are sorry that the customer has had an experience that did not meet expectations. The customer's order was placed on 5/14/19. Orange County Dental cancelled the order on 5/21/19 due to the product being no longer in stock."
Fee, 7/30/19
5/5 "House brand prophy angles (Nivo) work great every time box of 500 not one bad angle not one that could not get through a prophy and at less than $75 box of 500 you can't beat it"
Dr John, 7/29/19
3/5 "PRODUCT GREAT. TAKES WAY TOO LONG TO RECEIVE IT THOUGH.

Net32 Response: We are sorry that the customer's delivery expectations were not met. The order was placed on 7/10/19. Orange County Dental shipped the order on 7/15/19. The US Postal tracking shows the order was delivered on 7/17/19. Net32 is working with Orange County Dental to provide faster ship times for future orders."
DUMMY, 7/29/19
4/5 "Due to our infection control policies, our school dental hygienists use these bags to keep their flashlights covered when performing their dental screenings on elementary level students. They are the perfect size to hold the flashlights and are small enough for the hygienists to keep in their mobile office carts. They are also a great value for the money. (Manufacturer Code: BCSSO - House Brand 2.5" x 10" Clear Air/Water Syringe Sleeve)"
SchoolHealthProgram, 7/29/19
1/5 "slow to process and ship order. not even sure if these gloves are really nitrile, they feel like blue latex. thought the box contained 250 gloves, but came with only 100 gloves.

Net32 Response: We are sorry to the customer for the delay. The order was placed on 7/1/19. Orange County Dental shipped the order on 7/11/19. US postal delivered the order on 7/15/19. Net32 is working with Orange County Dental to provide faster ship times for future orders."
marpo, 7/25/19
3/5 "good Price but arrived late, long time shipping."
DrH, 7/25/19
5/5 "Got product in a couple of days"
Vincent, 7/24/19
5/5 "Great deal on dental supplies"
Renee, 7/23/19
1/5 "Very slow. It is taking 19 days from order to delivery.

Net32 Response: We apologize to the customer for the delay and any inconvenience. The order was placed on 7/10/19. Orange County Dental shipped the order on 7/18/19. Fedex delivered the order on 7/26/19. Net32 is working with Orange County Dental to provide faster ship times for future orders."
go, 7/23/19
4/5 "It took a bit of time to ship my item, longer than I expected. Other than that I'm happy and will order from this vendor again."
Teddyz3, 7/15/19
1/5 "Horrible.. after they screwed up my order, they stopped shipping to me.... no call no nothing

Net32 Response: Net32 reached out to the customer multiple times to discuss their concerns. We are happy to investigate the issue further if the customer responds."
openwide, 7/15/19
5/5 "Fast shipping, high quality product!"
Buba, 7/15/19
5/5 "Delivery was pretty quick"
JBDMD, 7/13/19
4/5 "Great cups and great price. Took a few weeks to get them but if you plan ahead then it works out well!"
DrSue, 7/11/19
5/5 "What else to say, great value"
Chris, 7/11/19
5/5 "Good product"
PBSDDS, 7/10/19
5/5 "The handles are exactly what they say they are. Nothing fancy but they are cone socket with a small handle."
Dr. T, 7/10/19
3/5 "good product, very expensive shipping"
Maksim Lyubarskiy DMD, 7/9/19
5/5 "They are great and receive everything on time."
Ramnarine, 7/8/19
5/5 "prompt"
E.S., 7/8/19
5/5 "They were able to provide the alcohol since old supplier went out of business."
Dentist, 7/5/19
5/5 "I am very happy with my purchase of Bonart 30K IF-100 Slim Series#100 Ultrasonic Inserts. Very good quality and excellent price."
LKrdh, 7/4/19
1/5 "The package came repackaged all taped together even fed ex had already put a not that the package was damaged. When we opened the packed all the cavi wipes were thrown into the box with all the lids missing and wipes dented and also the labels were all peeled off. Not pleased at all !

Net32 Response: We are sorry the customer's package arrived in less than satisfactory condition. Net32 replaced the customer's order at no charge to the customer as part of Net32's 30 Day Money Back Guarantee."
Dental, 7/2/19
1/5 "This company sent me the wrong product twice. The packing slip and the invoice said the correct product but was wrong both times. very frustrated. Net32 is trying to make it right, but still frustrating.

Net32 Response: Sincere apologies to the customer for the frustration and inconvenience. Orange County Dental has been removed from selling the product. Net32 sent a complimentary replacement (from another vendor) at no charge to the customer."
Dental Office, 7/2/19
4/5 "As described great price."
Nick, 6/27/19
5/5 "Great price, decent delivery time. Highly recommended."
Christy, 6/26/19
1/5 "The description was for a branded item - Monoject Syringes. The item sent was a generic brand.

Net32 Response: We are sorry for the issue with the customer's order. Orange County Dental has been removed from selling the product until Orange County Dental provides Net32 with assurance that they will not substitute for future orders of the product. Net32 sent the customer a complimentary replacement from another vendor."
Barry, 6/26/19
5/5 "Arrived on time. They very good quality as the brand name ones I have usef"
Doc kaz, 6/18/19
5/5 "great Product"
Vintage dental, 6/10/19
5/5 "highly recommended."
kbj, 6/7/19
5/5 "Vendor ships items on time. No problem."
DTN, 5/28/19
4/5 "fast delivery"
Radiance, 5/23/19
5/5 "supper fast delivery. Arrived as promised, good quality"
Dr. D, 5/21/19
5/5 "Best bone I have ever used. Ridge preservation in a flash, without sutures and great to place implants later. Worth the price hands down."
DRA, 5/21/19
1/5 "Never use this vendor, total garbage!!!!! Always late and sends the wrong items!!!

Net32 Response: In communication with the customer, the customer complained about receiving prophy paste instead of the bonding agent ordered.. Net32 notified Orange County Dental of the customer's concerns. Orange County Dental refunded the customer. Net32 is working with Orange County Dental to provide faster ship times/updates for future orders."
AB DDS, 5/16/19
5/5 "Air water still range covers work great"
Lorena, 5/14/19
2/5 "Syringe is dangerous. Seller never respond about issue.

Net32 Response: In communication with the customer the customer complained that the aspiration syringe did not meet expectations. Net32 notified Orange County Dental of the customer's concerns. Orange County Dental refunded the customer. Net32 also sent the customer a replacement order with two Prodent USA aspiration syringes."
Benchito, 5/10/19
5/5 "Great product. Half the cost."
Ron, 5/8/19
1/5 "Vendor sent wrong item and has not replied to any correspondence to get it exchanged

Net32 Response: Net32 notified Orange County Dental of the issue. Orange County Dental said the product ordered is out of stock and provided a label to return the incorrect product for a full refund. We apologize for any inconvenience caused. Orange County Dental has been removed from selling the product."
InlandIsland, 5/6/19
2/5 "They charged an extra $16 for residential shipping which wasn’t authorized prior to the purchase. This vendor always takes about a week to process my order and we’re in Southern California also. Very slow shipping and now they charge extra for shipping without any notice. However, net32 handled my complaint and said they will issue me a refund.

Net32 Response: We are sorry for the issue. Net32 refunded the customer for the $16 residential surcharge. Each vendor has their own shipping policies that can be viewed on the vendor's individual page. You can view these policies by clicking on the vendors name on the product detail pages."
Khoat6, 4/29/19
5/5 "I received exactly what I had ordered. The item arrived on-time without incident."
Dr.J, 4/28/19
5/5 "ok"
carol, 4/24/19
2/5 "Ordered two packs of medium sized fluoride trays (totaling 200), and only received two packs of 50. Reached out to have the other 100 sent immediately and received no response from vendor.

Net32 Response: We apologize for the vendor's mistake and any inconvenience caused. Net32 notified Orange County Dental of the customer's concern and Orange County Dental sent a replacement order to the customer at no charge."
Dr Bob, 4/23/19
5/5 "As advertised...as expected...no problems"
DentalOffice, 4/23/19
4/5 "Similar to other supply houses but at reasonable prices"
L W J DDS, 4/18/19
5/5 "Great price"
Angie, 4/18/19
5/5 "Amazing value"
Community Dentists, 4/17/19
4/5 "its ok"
me dds, 4/17/19
5/5 "I always try to order through OC Dental... My only issue is that they take a long time to ship
But, other than that they are the best"
Dentist, 4/17/19
1/5 "We received the wrong product and we haven't had proper response from the vendor just yet.

Net32 Response: We apologize for the delay from the vendor and the inconvenience caused. Net32 sent the customer a complimentary replacement. A $20.00 value. Orange County is also sending replacement product."
Alignfy, 4/16/19
4/5 "the tip is not thin enough , other than that works fine"
Freddy, 4/12/19
5/5 "Always quick with shipping"
Atlanta Dental Group, 4/11/19
5/5 "Good Mirrors"
ace, 4/8/19
3/5 "good price but took forever to arrive. offer free two days shipping and you'll be the kings of net32"
maspeth dental, 4/5/19
5/5 "good quality, great price and fast delivery"
drprice, 4/2/19
3/5 "This was an extremely slow process. I placed and paid for an order on 3/2/2019. It arrived on 3/21/2019"
doc, 3/21/19
5/5 "Good products for less"
dawnskees, 3/21/19
5/5 "fast shipping this time."
Dr.B, 3/21/19
1/5 "Shipping took forever literally took 1 month to receive these items

Net32 Response: We apologize for the vendor's delay. The order was placed on 2/26/19. Orange County Dental shipped on 3/5/19. The order was delivered on 3/14/19. Net32 is working with Orange County Dental to improve Orange County Dental's shipping times."
Dores dental, 3/19/19
1/5 "Processing and shipping takes too long, waited over a week and its is still processing, if you don't have it than don't sell it.

Net32 Response: The customer is correct. There was a delay with the vendor shipping the order. The order was placed on 3/5/19. Orange County Dental shipped on 3/12/19. Fedex has a Scheduled delivery of Friday 3/15/2019. We apologize for any inconvenience caused by this delay."
Twee, 3/12/19
5/5 "good product and services"
mehtar, 3/4/19
1/5 "They offered a product that they didn’t have (articulating paper) and never sent my bracket order.

Net32 Response: We are very sorry for the experience that the customer encountered with this order. Net32 sent the customer a replacement product for the cancelled articulating paper and Orange County Dental issued a refund for the bracket shipment that seems to have been lost in transit."
SophiG, 3/2/19
2/5 "Still waiting for credit on prophy angles returned over a month ago!

Net32 Response: We apologize for any inconvenience caused by the delay of the refund. The customer was refunded on 2/28/19. Net32 is working with Orange County Dental to provide faster updates in the future."
Stuart Marks DDS, 2/27/19
4/5 "Everything was delivered fast, and"
Shannon Lorenzo, 2/26/19
5/5 "This item is part of a lot of dental supplies going through a Rotary Foundation Global Grant to a clinic in Maggoty, Jamaica
Excellent shipping time and price!"
Rich, 2/22/19
5/5 "."
TC, 2/20/19
1/5 "Charges $16 Add'l $ for having the items shipped to a residential address!

Net32 Response: The customer is correct. Orange County Dental charged the customer a residential shipping surcharge. Net32 refunded the customer for the surcharge."
Dentist, 2/18/19
1/5 "Cancels order after a week since they dont have it.

Net32 Response: The customer is correct. The order was placed on 2/11/18. Orange County Dental cancelled the order 2/18/19. Net32 is working with Orange County Dental to speed up and provide more accurate updates. We apologize for any inconvenience caused by the delay and cancellation."
SmileDMD, 2/18/19
3/5 "The package came with the top NOT sealed very well, any of my products which was inside another UNSEALED bag could have fallen out during the shipment!
I don't know how, but luckily I did NOT lose any of the product.
All it takes is a little clear scotch tape on the top guys!"
Dr s, 2/13/19
1/5 "This company charge more than you get in order confirmation without notice

Net32 Response: The extra charge was for California state sales tax. Taxes are calculated for each shipping address based on the state to which the item is shipped.""
Z-250, 2/13/19
2/5 "not very happy with this vendor we had to cancel an item due to shipping taking well over 3 weeks and we needed it sooner. find out we were still charge for the item even after cancelling.

Net32 Response: From what we can tell Orange County Dental shipped the customer the product despite the customer's cancellation. Net32 provided the customer with a prepaid label to return the product to Orange County Dental for a full refund. We apologize for any inconvenience caused by the error."
Dynamic, 2/12/19
5/5 "great products at a good price"
Boss, 1/30/19
1/5 "After 2 weeks no messages if they've shipped yet. Had to contact NET32. They did not even respond to NET32 messages to resolve the situation.

Net32 Response: We apologize for the issue with the order with Orange County Dental. Net32 replaced the order with another vendor at no charge to the customer. A $120.00 value."
MK, 1/23/19
1/5 "Vendor show in stock at time of purchase. No communication for a week, then the order is cancelled. Do not waste your time.

Net32 Response: We are very sorry for the experience with this customer's very first order with us. Net32 replaced the order with another vendor at no charge to the customer."
histidine, 1/23/19
5/5 "Excellent service"
Marina, 1/22/19
1/5 "Send their own brand instead of the brand that you order. And they don’t reply to your request to have your order corrected.

Net32 Response: Orange County Dental has been removed from selling the product that was substituted. The customer has been refunded for the incorrect product that was sent. Apologies for how long Orange County Dental took to resolve the issue."
Mtn16744, 1/18/19
5/5 "Great"
Gardner, 1/14/19
1/5 "no mention of when items will be send. Ordered 3 weeks ago. Only when i contacted Net32 about the order is when they decided to ship items. This happened more than once. Really disappointed.

Net32 Response: The customer is correct. Apologies for the delay. The order was placed on 12/18/18 and not shipped until 1/7/19. Net32 is working with Orange County Dental to speed up and provide more accurate processing and ship times."
Nexgen dentistry, 1/8/19
5/5 "quick turn around"
DentistCa, 1/2/19
1/5 "Fake DCI air/water syringes sent.

Net32 Response: Net32 investigated this for the customer. It appears Orange County Dental sent the customer a different brand product rather than the DCI product. When notified, Orange County Dental shipped the customer the correct DCI branded product. Sincere apologies for any inconvenience."
Nelson, 1/1/19
5/5 "Delivered as expected."
WPD, 12/31/18
1/5 "The order was billed by Anaheim Dental Supply, and there was and additional charge of $16.00 due to residential shipping. I was never noticed of that when I placed the order. If I had been noticed of that extra charge, I had not placed the order. It is not fair.

Net32 response: We are sorry for the issue. Net32 refunded the customer for the $16 residential surcharge. Each vendor has their own shipping policies that can be viewed on the vendor's individual page. You can view these policies by clicking on the vendors name on the product detail pages."
DGG, 12/15/18
1/5 "Taking more than 2 weeks to receive

Net32 response: As stated by the customer there was slow delivery, ultimately attributable to FedEx. The order was placed on 11/28/18. Orange County Dental shipped the order by FedEx on 12/4/18. The package is in transit as of 12/10/18 with a FedEx scheduled delivery date of 12/17/18."
SJ, 12/10/18
2/5 "The item is marked as shipped 6 days after the payment and it is already another 7 days in transit with the delivery date of plus another 3 days. It looks like the order was abandoned for a week and it was not shipped for another week after the label was printed. Expect total delivery time of 3 weeks. Not acceptable.

Net32 Response: We apologize for the delay. The order was placed on 11/21/18. Orange County Dental Shipped it on 11/29/18. FedEx accepted the package on 11/29/18 and FedEx delivered on 12/11/18. Net32 is working with Orange County Dental to speed up and provide more accurate updates."
Dr. O, 12/5/18
1/5 "Sends wrong products. Does not even refund for the returned item I have. Worst.

Net32 Response: Apologies for the vendor's substitution and delay with the refund. The product was received back by Orange County Dental on 12/03/18 and refunded on 12/14/18. Net32 is currently working with Orange County Dental to improve their efficiencies."
Ji, 12/4/18
1/5 "4 days to ship? That's a laugh. More often than not, it takes a week or more for them to even supply a tracking number. From then, you add an additional 2-4 days for travel. If you can't stand by your shipment times, they need to be adjusted.

Net32 Response: We apologize for the delays with this vendor. Net32 is currently working with Orange County Dental to speed up and provide more accurate processing times."
H.G., 11/29/18
4/5 "Good price"
Samuel, 11/26/18
5/5 "Always on time and such great value for the products."
Vojsava, 11/26/18
5/5 "Products came on time, so far so good"
Twee, 11/23/18
4/5 "it took a little while to get the order but it came nicely packed"
Dr.P, 11/23/18
5/5 "delivery time was great"
dental first, 11/22/18
3/5 "Great prices but slow to process orders and to get your products. Only order if you are willing to budget a few weeks to receive your items."
SBD, 11/21/18
5/5 "excellent seller. Very professional and trustworthy!!"
Bleekdental, 11/21/18
3/5 "good as described"
pdds, 11/13/18
3/5 "great prices slow delivery est 15 days

Net32 Response: As stated by the customer there was slow deliver, ultimately attributable to FedEx. The order was placed on 11/6/18. Orange County Dental shipped the order by FedEx on 11/9/18. The package is in transit as of 11/14/18 with a FedEx scheduled delivery date of 11/21/18."
Alex, 11/12/18
1/5 "Burs were dull and wouldn't cut. Sent back but no refund yet. Been 2 weeks.

Net32 Response: Net32 inquired with Orange County Dental about the refund. Orange County Dental provided the refund confirmation. The customer card has been refunded."
themostinterestingman, 11/11/18
4/5 "Need to speed up their processing times."
BCDental, 11/7/18
5/5 "works well"
k., 11/6/18
5/5 "Ordered again so good product."
Dr. SS, 11/6/18
5/5 "They were quick"
Andrew, 11/6/18
1/5 "I was quoted 442, they added an additional 10 dollars for shipping to a residential address and I did not confirm this. Other companies saw the mistake on the order form and reached out to me to inform me that it would cost more for shipping. I gave them the correct address. Orange county dental, just charged me without getting permission to run my card for the additional cost of shipping.

Net32 response: We are sorry for the incident with your order. Net32 has sent the customer a refund for the additional shipping charges."
406dentist, 10/28/18
5/5 "No problems. I wish they would stop getting thrown away so I wouldn't need to keep buying more!"
LBMDDS, 10/19/18
1/5 "Too slow I order 8th ship the 14th ?

Net32 Response: We are very sorry that there was a delay in shipping. Our records show that the order was placed on 10/8/18. Orange County Dental shipped the order on 10/12/18. The package shows delivered on 10/16/18."
David, 10/16/18
5/5 "Really good prices, quality and costumer services. plus kids always like their surprise from the chest !!!"
D, 10/3/18
5/5 "EXCELLENT PRODUCTS"
gomezdental, 10/3/18
5/5 "Takes a little longer to receive because located on opposite coasts. Product is very reasonably priced compared to other vendors and brands. Thanks!"
Dr A, 9/25/18
5/5 "fine no problem and cheap"
Anna Ted, 9/25/18
1/5 "I have not received my products yet. And I received a notification that they were delivered! I do not see to which address they were sent. What I need to do?

Net32 Response: Order was placed 9-12-2018. Net32 contacted the customer who confirmed the package was delivered on 9/25/18."
Graciela Urbina, 9/23/18
5/5 "order was complete and on time"
Dr D A, 9/20/18
5/5 "Had what I wanted"
Hygiene, 9/18/18
2/5 "Orange County Dental added a $10.00 charge to ship to a residence.

Net32 response: Each vendor has their own shipping policies that can be viewed on the vendor's individual page. You can view these policies by clicking on the vendors name on the product detail pages."
Dr P, 9/18/18
5/5 "Fast because in CA. I love there Nivo Stocks. Shipping charge... But this vendor has what I want to have!!"
Northgate, 9/13/18
5/5 "order was correct"
hamster, 8/30/18
5/5 "Very reliable"
KShah, 8/29/18
5/5 "Very Accurate"
Endo Geek, 8/28/18
5/5 "Great product Quality and very fair price"
AKG, 8/25/18
5/5 "very Good"
Becker, 8/23/18
5/5 "Some savings and it all counts!"
Dr. B DDS, 8/21/18
5/5 "Good"
Buyer, 8/14/18
5/5 "good vendor"
yenifer, 8/13/18
5/5 "excellent quality and fast shipping"
SDLELZA, 8/7/18
5/5 "GREAT A++++"
VD4KIDS, 8/7/18
1/5 "STAY AWAY! BUYER BEWARE! Items, which were "in stock," shipped 6 business days after purchase and then shipped through the USPS, which takes another 3-4 business days.

Net32 Response: The order was placed on 7/26/18. Orange County Dental shipped the order on 8/2/18. The package shows delivered on 8/7/18."
SterlingDental, 8/6/18
5/5 "Great vendor!"
Laurie, 8/1/18
4/5 "slow delivery"
division, 7/28/18
5/5 "Great price, great product"
Viki, 7/27/18
5/5 "As described."
DocDDS, 7/13/18
5/5 "Great service, and fast shipping"
B, 7/12/18
5/5 "Excellent delivery"
Valley Gal, 7/3/18
1/5 "They billed me more than the fee showing in the order confirmation. And no explanation.

Net32 Response: The extra charge was a residential shipping surcharge. Net32 is covered the cost of the residential surcharge for the customer. Each vendor has their own shipping policies that can be viewed on the vendor's individual page. You can view these policies by clicking on the vendors name on the product detail pages."
J, 6/30/18
1/5 "Lack of attention to detail. First, paid for brand name and received house brand. Then they tried to correct the order by sending out the brand name item, but it was the wrong type. If you are particular about a product that you like to use, definitely avoid Anaheim Dental Supply, name on the shipping package or Orange County Dental, name listed on net32

Net32 Response: Orange County Dental did initially make a mistake with the shipment. Orange County Dental corrected the shipment with the correct product but Net32 had an incorrect picture and has since corrected the picture. Net32 paid for a replacement product to be sent to the customer at no charge. A $60.00 value. We apologize for the compounded issue."
PNW, 6/27/18
1/5 "The box which held the prophy angles was crushed and the product was all over the inside of the box .

Net32 response: Net32 arranged a replacement from another vendor at no charge to the customer. A $70.00 value."
John, 6/12/18
5/5 "Great product! Great Value!"
Michael, 6/8/18
5/5 "GREAT!!!!!!"
arenz dental, 6/6/18
5/5 "Fast delivery, received item as described, very good quality!"
Dr. Vic, 5/28/18
1/5 "Claimed there was a problem with our credit card. This was false. Poor email communication.

Net32 Response: The order was cancelled "potential fraud". The billing and shipping address are different. That may be why it was cancelled."
BCFD, 5/27/18
5/5 "good products"
AFD, 5/23/18
5/5 "Great product"
Jorge, 5/18/18
5/5 "Great seller"
Dr.C, 5/9/18
5/5 "Very good !!!"
Tien Hoang, 3/30/18
5/5 "best deal in my searches and a very good product"
lindab, 3/16/18
5/5 "Good quality, excellent price"
Escape, 2/13/18
5/5 "Nice vendor - on the ball delivery and no problems."
lzdds, 2/9/18
3/5 "Quality product (evacuation trap) but looked like it may have been off-brand. Says will ship in about 4 days on the site but was over 10 days before it actually shipped. Don't order if you are in a big hurry. Otherwise, good."
Krystal, 2/6/18
5/5 "GREAT SAVINGS!"
Dr Bob, 1/25/18
5/5 "Great price. Authentic product."
South Texas Dentist, 1/16/18
5/5 "good products"
zm, 1/14/18
2/5 "Our office has been working with Net32 for more than a year now. We are happy with Net32 and with the customer service, specifically with Tim. He is very fast and responsive.

We recently ordered few items from Orange County Dental (12/8/2017) and it took this supplier a week to ship these items (12/15/2017). I got in touch with Tim from Net32 and he helped to get these items shipped on the 15th of December."
Dental, 12/28/17
2/5 "Ordered the Defend, 3" cotton tipped applicators. Have had them before and they worked great. Orange County Dental sent me Dynarex, 3" cotton tipped applicators. The head seems tight but they do vary in head size. I would have rather received what I ordered. I have 30,000 to use up now. If they were going to send a replacement item, they could have given me a chance to opt out.

Net32 Response: Net32 worked with the customer and the vendor to get a discount applied for the customer."
Mike, 12/27/17
1/5 "Didn't send it to Puerto Rico. Bad for this seller."
Dessie, 12/1/17
5/5 "At about half the cost of the name brand, this product works extremely well during all dental procedures."
Tricia, 11/30/17
5/5 "Overall, I have been very please with Net32, and have found that they beat most vendor prices. Will definitely be ordering more from Net32!"
Michael, 10/18/17
1/5 "I cancelled the order as they did not ship one day after I did the order. But they shipped the item without updating the tracking. Now I have been waiting for a return label since 15 days. Very bad response from the vendor and also net32 has no control over this.

Net32 response: Orange County Dental provided a label for return of the product on 9-25-2017"
Vineet, 9/24/17
5/5 "Product exactly as described and the price is unbeatable."
mjames, 9/18/17
4/5 "good service"
Simmons Family Dentistry, 8/10/17
3/5 "Seems to be a hit or miss with this vendor. Either the items are shipped within a day or the items sit for 5-6 days before being shipped."
FamilyDentistry, 7/25/17
5/5 "Awesome."
Bluesteele, 6/29/17
5/5 "Items as described and arrived in a timely fashion."
Angela, 6/19/17
5/5 "Good experience"
NK, 6/16/17
4/5 "Vendor was prompt with delivery. We are located in NE Oklahoma and they still got our order to us within 3 days from the time order was placed."
Grand Lake Dental, 6/15/17
5/5 "Fast shipping. Product as described."
jchoiendo, 5/23/17
5/5 "Great price, great fast service."
IraBidermanDDS, 5/8/17
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Orange County Dental

Feedback Rating: 3.8
3.8 stars (223 ratings)
About
In our continuous efforts to represent the best in dental and medical merchandise, we are determined to offer products that exemplify quality at an affordable price.
Shipping
Standard shipping $3.00.  There will normally be no standard shipping charge for orders exceeding $395.00.  *Please note that there may be additional charges for heavy or hazardous items, deliveries to a residential address, and extra delivery fees incurred due to incorrect/incomplete shipping addresses, zip codes, suite numbers, etc. Contact Net32 for further information and for orders outside the 48 Contiguous states: (800) 517-1997 or support@net32.com.
Delivery Method
FedEx
Payment Methods
MasterCard, Visa, Discover, AMEX
State Tax
Net32 calculates, collects, and remits tax on sales made by our vendors and shipped to customers located in the states listed below that have enacted Marketplace Facilitator, Marketplace Fairness, or similar laws. These laws shift collection responsibility from the vendor to the marketplace facilitating the merchant's sale.
AL, AR, AZ, CA, CO, CT, DC, IA, ID, IN, KY, MA, MD, ME, MN, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TX, UT, VA, VT, WA, WI, WV, WY.
Additionally, Orange County Dental is registered in the states below and is therefore required to collect sales tax on items sold to customers in these states, to the extent the items are taxable. Whether or not an item is taxable depends upon the laws in effect in the state.
CA.
Contact
Please contact Net32 customer service at (800) 517-1997 or support@net32.com
Return Policy
All returns must be issued a return authorization number. Any returns with this number not clearly written on the outside of the package will be returned to sender. Items returned for reasons other than damage or defect will be returned at the shipper's expense and will incur a 25% re-stocking fee. Returns must be made within 15 days of invoice date. Returns must be in original package with unbroken seal. Defective items need authorization before returning and will be evaluated before credit is issued. Damaged goods need to be reported within 24 hours of receipt to receive credit. Shipping fees will not be issued a credit. ***All injectables & RX item are NOT returnable for any reason*** Various medical/dental items can only be shipped to the Dentists office only. We are not responsible for lost/stolen packages shipped to a residential address.
Other
*There will be a $6.50 charge per package going to any rural area designated by our shipping company & USPS.
*There will be a $16/box fee for packages going to a residential address (FedEx Only).
Orange County Dental Product OfferingOrange County Dental's Weekly Specials | Entire Product Offering
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