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(800) 517-1997
Detailed Vendor Ratings
Criteria Average rating Number of ratings
Products as described 4.6 69
Shipping time 4.2 69
Shipping and handling 4.1 67
Recent Feedback: 4.4 stars
5/5 "Great experience"
jlarson, 4/22/21
4/5 "Shipped in a reasonable time, item was as described."
RAAD, 4/16/21
5/5 "The order came promptly and it was a perfect fit. Very happy with Net 32 and Franklin Dental."
Dental Maven, 4/5/21
5/5 "I receive it on time and what I ask"
Nathan, 3/26/21
5/5 "Delivered an excellent product."
Bill, 3/25/21
5/5 "quick delivery, great product"
office manager, 3/18/21
5/5 "Great affordable products."
Dr. D, 3/3/21
1/5 "ordered the item several months ago. That is not a mis-type. They literally sat on the order for several months....

Net32 Response (9/15/20): We are sorry that the customer's experience with Franklin Dental did not meet expectations. The customer's order was placed on 6/2/20. The order was canceled on 7/17 by the customer. Net32 is working with Franklin Dental to speed up and provide more accurate processing times. Sincere apologies to the customer for any inconvenience."
LTJOHN, 9/14/20
4/5 "Good shipping time Was a bit long though"
Char, 7/15/20
5/5 "Well made tool. During the covid19 crisis my crown fell out. I used some over the counter cement to put it back in but used too much and needed to remove it since it was too high. This implement worked great and I removed that crown easily. I used less cement and now it will last until I get to a dentist to put is in permanently."
char, 4/21/20
5/5 "Great value"
Chad, 3/16/20
1/5 "I have not received any items. I place the order over two weeks ago and nothing yet. I had to buy it from Henry Schine last minute. Very disappointed. If they are not going to deliver please return the money.

Net32 Response: We are sorry that the customer's experience with Franklin Dental Supply did not meet expectations. The customer was refunded in full. Net32 also replaced the product with another vendor at no charge to the customer. An $88.00 value."
Dr. Serrano, 12/31/19
5/5 "Great price and quality. Shipped very fast. Would order from them again"
WestbankDDS, 12/10/19
1/5 "false information, Also took a long time to get it, I had to remind them.

Net32 Response: We are sorry that the customer's experience with Franklin Dental did not meet expectations. Net32 refunded the customer in full for the product. Net32 also updated the product detail page to better reflect the product as "tips only" and does not include the composite."
EZ, 10/29/19
5/5 "Shipping was super fast! Item exactly as described!"
ArchDental, 9/17/19
4/5 "Good product, same as major supply houses"
L W J DDS, 6/20/19
5/5 "Excellent product and fast delivery"
oksana, 6/4/19
3/5 "Took a long time to receive supplies. Even had to call to find out when or if it had been shipped. Did not receive plasdent flat neon blue tray. Received something else in its place.

Net32 Response: We apologize for the vendor's mistake and delay. Net32 notified Franklin Dental of the error. Franklin Dental sent the customer a replacement shipment with the correct product. We are sorry for any inconvenience caused for the customer."
GGirl, 5/8/19
5/5 "fast shipper"
Boss, 1/30/19
2/5 "Be careful. They tell you one shipping price and then, after you've bought it, and not until you actually receive the item, do you see on the packing slip that they've tacked on a surcharge for shipping to your home, as opposed to the office. Kind of sneaky.

Net32 Response: The extra charges were for a residential shipping surcharge. Net32 is covered the cost of the residential surcharge for the customer. Each vendor has their own shipping policies that can be viewed on the vendor's individual page. You can view these policies by clicking on the vendors name on the product detail pages."
Ish, 1/25/19
5/5 "great as described"
pdds, 11/6/18
5/5 "came fast"
hamster, 8/30/18
5/5 "excellent"
yenifer, 8/13/18
5/5 "A+++++"
MDS, 8/3/18
5/5 "Great quality!"
Highlands Kids Dentistry, 7/11/18
2/5 "service not delivered

Net32 Response: Franklin Dental chose to cancel the order due to the shipping address being a international forwarder."
national, 6/9/18
1/5 "Don't Use This Vendor - The first shipment I received from Franklin Dental Supply took three weeks to arrive, though I was given no notice that it would take that long, and that my account would be charged the day of the order. Then, to boot, both items in the purchase order were not what I received. Their response was, "well, we sent what we had". Unbelievable. So they resent the order, and this time only one of the items was incorrect. I give up. This vendor is absolutely incompetent, and non-apologetic."
Greg Vartanyan, 6/1/18
4/5 "Very sturdy and does the job, but took a while to ship"
Dr. Ryu, 2/21/18
5/5 "Great price. Authentic product. Fast Shipping."
South Texas Dentist, 1/16/18
5/5 "good product"
zm, 1/14/18
5/5 "Good product and price!"
Gerald G. Gelle, DDS, 6/15/17
5/5 "Great vendor with hard to find products and fast shipping."
Peter, 5/17/17
3/5 "I placed an order with Franklin Dental supplies and didn't think twice about it for a couple weeks. I got my order from this company on time, however they delivered my order to the wrong office and delivered their supplies to me. They noticed this issue and promptly called to let me know there was an error. I am pleased with the honesty and promptness this supplier provides, however, the women who spoke with me on the phone was very rude, unprofessional and didn't bother to put me on hold while speaking with her co-workers, so I thought she was still speaking to me and asked her to repeat herself, which did not sit well with her. I would give this vendor 5 stars, but until they are able to employ more friendly customer service representatives, I am only able to give three stars."
Karl, 4/25/17
3/5 "One item was backordered for weeks and didn't find out until after the order was placed. Had to order from another vendor."
Mazsy19, 4/14/17
5/5 "Arrived in good shape!"
Mis, 2/20/17
5/5 "item was shipped as described."
Ben, 2/1/17
5/5 "Great price fast shipping...."
Dr. David De La Garza, 12/26/16
5/5 "On time shipping"
Testmen, 11/14/16
4/5 "Prompt service, great price"
Putnam, 11/4/16
5/5 "I like it !!!"
Tien Hoang, 10/14/16
5/5 "good deal and excellent customer service"
jaynaamin, 9/22/16
4/5 "Works well, came on time and was just as described"
Walt, 9/12/16
5/5 "great service"
Marcelo Toledo, 7/13/16
5/5 "You'd think this type of item would be easy to find, but it's not. Finally found a vendor in Franklin Dental, and although free shipping would make me a more frequent customer, knowing that I'll get prompt, trouble-free service will ensure that I will indeed order again when my need arises. Prompt delivery and no issues, just like it should be."
Gigi, 5/17/16
5/5 "prompt,courteous,excellent!"
Rick, 4/13/16
5/5 "I had an excellent experience with the seller at a good price and with a speedy delivery of item ordered."
Katherine, 4/7/16
3/5 "expensive S&H"
bill, 4/2/16
5/5 "These are great! slim and light weight."
DA, 3/23/16
5/5 "Excellent service."
Deac84, 12/17/15
4/5 "What we ordered is what we got. Wasn't exactly fast, but timely enough."
Doc Doc, 12/3/15
5/5 "Item exactly as described. Would purchase again in future. Much better price than where we used to get this product."
fwoodward, 11/11/15
5/5 "The hanger worked out really well. I saw the hanger at other office I had been to. It is simple and serves its purpose very well."
cd, 10/21/15
5/5 "Ship product that was ordered."
dr. alan, 9/3/15
3/5 "Slow delivery"
jdash, 6/29/15
5/5 "I love the lower prices. Mixing pads really aren't cheap anywhere, but we got a good deal here. stay on top of inventory and you can avoid crazy shipping fees from some of the other big companies."
Keepsmiling, 4/23/15
4/5 "Decent, but lead apron took weeks to arrive."
phn344, 3/23/15
5/5 "Good pricing and quick shipping. Thank you"
DDS, 3/12/15
5/5 "Always on time delivery"
sweetlips, 1/26/15
5/5 "Received exactly what I wanted, quickly."
His Most Royal High Eminence, 10/27/14
4/5 "Seller sent the wrong items but quickly rectified the issue once informed."
drfeelgood, 10/20/14
5/5 "fast service"
Smiles, 10/15/14
5/5 "Great vendor."
Dr. Ahumada, 9/10/14
5/5 "we don't order from here often but it was right and quick"
suture, 8/27/14
5/5 "Great Products and Fast shipping!"
Samir, 7/16/14
5/5 "Great product for adding color and getting children interested in dental care."
Reese, 7/2/14
5/5 "Great service!"
Dr Klop, 6/4/14
5/5 "Easy to use, fast delivery"
Mcat, 5/30/14
4/5 "everything good except they included a very heavy catalog which I did not request and then charged me for shipping the extra weight. I complained and they refunded part of the charge, but left me with a bad taste."
drsat, 3/15/14
2/5 "I received a package from this seller containing a small amount of wooden wedges. They included their very heavy catalog which was the second one they sent. It made the package very heavy and expensive to send. They charged me $15 postage. I called them and they said it was because it was mailed to a residence?? I told them it was a business. They ended up refunding $7.00. Won't use them again."
drsat, 3/12/14
5/5 "Great prices on instruments!!"
Heather, 12/5/13
2/5 "This order took three months to complete. When completed, the material that was three months late had an expiration date that was sooner than the same items sent three months prior."
Dr. Brent, 10/1/13
5/5 "great!"
kaylin, 6/26/13
5/5 "I received the product I had ordered with in 36 hours. Also, they had a better deal than other vendors."
anjelam13, 2/12/13
5/5 "Great products. Great prices"
jpeifer, 1/24/13
5/5 "The email communication since placing the order has been amazing, i have been informed at every stage of the process."
crs, 1/6/13
4/5 "Quick delivery, item as described."
efunk69, 1/2/13
Return to All Vendors

Franklin Dental

Feedback Rating: 4.4
4.4 stars (76 ratings)
Franklin Dental has been at the forefront of the industry since 1980. Our goal is to deliver the products you need and give you the service you deserve. Every customer is important to us and we strive to offer the best price. We represent 55 major manufacturers.
Manufacturer Authorizations
Standard shipping $9.99.  *Please note that there may be additional charges for heavy or hazardous items, deliveries to a residential address, and extra delivery fees incurred due to incorrect/incomplete shipping addresses, zip codes, suite numbers, etc. Contact Net32 for further information and for orders outside the 48 Contiguous states: (800) 517-1997 or
Delivery Method
Payment Methods
AMEX, Discover, MasterCard, Visa
State Tax
Net32 calculates, collects, and remits tax on sales made by our vendors and shipped to customers located in the states listed below that have enacted Marketplace Facilitator, Marketplace Fairness, or similar laws. These laws shift collection responsibility from the vendor to the marketplace facilitating the merchant's sale.
Additionally, Franklin Dental is registered in the states below and is therefore required to collect sales tax on items sold to customers in these states, to the extent the items are taxable. Whether or not an item is taxable depends upon the laws in effect in the state.
Please contact Net32 customer service at (800) 517-1997 or
Return Policy
All returns must be issued a return authorization number. A return authorization number can be obtained by contacting Net32. Items returned for reasons other than damage or defect will be returned at the shipper's expense and will incur a restocking fee per the manufacturer's terms, which may be up to 30%. Returns must be made within 20 days of the invoice date. Returns must be in the original package with unbroken seal. Defective items need authorization before returning and will be evaluated before credit is issued. Damaged goods need to be reported within 24 hours of receipt to receive credit. *All X-Ray Apron and products from the following manufacturers: COLTENE, ROYDENT, DANVILLE, DEDECO, EDS, FLOW, KEYSTONE, LANG, PALMERO, PARKELL, PLASDENT, SS WHITE, ZIRC are NON-RETURNABLE.
There will be an additional $32.00 surcharge for Hazardous Goods. Alaska and Hawaii will pay UPS air rates. $3.50 fee will be applied to residential addresses. Most items are shipped the same day provided items are not on manufacturer backorder.
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