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Detailed Vendor Ratings
Criteria Average rating Number of ratings
Products as described 4.7 45
Shipping time 4.4 46
Shipping and handling 4.2 45
Recent Feedback: 4.5 stars
5/5 "Good product and price!"
Gerald G. Gelle, DDS, 6/15/17
5/5 "Great vendor with hard to find products and fast shipping."
Peter, 5/17/17
3/5 "I placed an order with Franklin Dental supplies and didn't think twice about it for a couple weeks. I got my order from this company on time, however they delivered my order to the wrong office and delivered their supplies to me. They noticed this issue and promptly called to let me know there was an error. I am pleased with the honesty and promptness this supplier provides, however, the women who spoke with me on the phone was very rude, unprofessional and didn't bother to put me on hold while speaking with her co-workers, so I thought she was still speaking to me and asked her to repeat herself, which did not sit well with her. I would give this vendor 5 stars, but until they are able to employ more friendly customer service representatives, I am only able to give three stars."
Karl, 4/25/17
3/5 "One item was backordered for weeks and didn't find out until after the order was placed. Had to order from another vendor."
Mazsy19, 4/14/17
5/5 "Arrived in good shape!"
Mis, 2/20/17
5/5 "item was shipped as described."
Ben, 2/1/17
5/5 "Great price fast shipping...."
Dr. David De La Garza, 12/26/16
5/5 "On time shipping"
Testmen, 11/14/16
4/5 "Prompt service, great price"
Putnam, 11/4/16
5/5 "I like it !!!"
Tien Hoang, 10/14/16
5/5 "good deal and excellent customer service"
jaynaamin, 9/22/16
4/5 "Works well, came on time and was just as described"
Walt, 9/12/16
5/5 "great service"
Marcelo Toledo, 7/13/16
5/5 "You'd think this type of item would be easy to find, but it's not. Finally found a vendor in Franklin Dental, and although free shipping would make me a more frequent customer, knowing that I'll get prompt, trouble-free service will ensure that I will indeed order again when my need arises. Prompt delivery and no issues, just like it should be."
Gigi, 5/17/16
5/5 "prompt,courteous,excellent!"
Rick, 4/13/16
5/5 "I had an excellent experience with the seller at a good price and with a speedy delivery of item ordered."
Katherine, 4/7/16
3/5 "expensive S&H"
bill, 4/2/16
5/5 "These are great! slim and light weight."
DA, 3/23/16
5/5 "Excellent service."
Dr G, 12/17/15
4/5 "What we ordered is what we got. Wasn't exactly fast, but timely enough."
Doc Doc, 12/3/15
5/5 "Item exactly as described. Would purchase again in future. Much better price than where we used to get this product."
fwoodward, 11/11/15
5/5 "The hanger worked out really well. I saw the hanger at other office I had been to. It is simple and serves its purpose very well."
cd, 10/21/15
5/5 "Ship product that was ordered."
dr. alan, 9/3/15
3/5 "Slow delivery"
jdash, 6/29/15
5/5 "I love the lower prices. Mixing pads really aren't cheap anywhere, but we got a good deal here. stay on top of inventory and you can avoid crazy shipping fees from some of the other big companies."
Keepsmiling, 4/23/15
4/5 "Decent, but lead apron took weeks to arrive."
phn344, 3/23/15
5/5 "Good pricing and quick shipping. Thank you"
DDS, 3/12/15
5/5 "Always on time delivery"
sweetlips, 1/26/15
5/5 "Received exactly what I wanted, quickly."
His Most Royal High Eminence, 10/27/14
4/5 "Seller sent the wrong items but quickly rectified the issue once informed."
drfeelgood, 10/20/14
5/5 "fast service"
Smiles, 10/15/14
5/5 "Great vendor."
Dr. Ahumada, 9/10/14
5/5 "we don't order from here often but it was right and quick"
suture, 8/27/14
5/5 "Great Products and Fast shipping!"
Samir, 7/16/14
5/5 "Great product for adding color and getting children interested in dental care."
Reese, 7/2/14
5/5 "Great service!"
Dr Klop, 6/4/14
5/5 "Easy to use, fast delivery"
Mcat, 5/30/14
4/5 "everything good except they included a very heavy catalog which I did not request and then charged me for shipping the extra weight. I complained and they refunded part of the charge, but left me with a bad taste."
drsat, 3/15/14
2/5 "I received a package from this seller containing a small amount of wooden wedges. They included their very heavy catalog which was the second one they sent. It made the package very heavy and expensive to send. They charged me $15 postage. I called them and they said it was because it was mailed to a residence?? I told them it was a business. They ended up refunding $7.00. Won't use them again."
drsat, 3/12/14
5/5 "Great prices on instruments!!"
Heather, 12/5/13
2/5 "This order took three months to complete. When completed, the material that was three months late had an expiration date that was sooner than the same items sent three months prior."
Dr. Brent, 10/1/13
5/5 "great!"
kaylin, 6/26/13
5/5 "I received the product I had ordered with in 36 hours. Also, they had a better deal than other vendors."
anjelam13, 2/12/13
5/5 "Great products. Great prices"
jpeifer, 1/24/13
5/5 "The email communication since placing the order has been amazing, i have been informed at every stage of the process."
crs, 1/6/13
4/5 "Quick delivery, item as described."
efunk69, 1/2/13
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Franklin Dental

Feedback Rating: 4.5
4.5 stars (46 ratings)
About
Franklin Dental has been at the forefront of the industry since 1980. Our goal is to deliver the products you need and give you the service you deserve. Every customer is important to us and we strive to offer the best price. We represent 55 major manufacturers.
Shipping
Standard shipping $9.99.  *Please note that there may be additional charges for heavy or hazardous items, deliveries to a residential address, and extra delivery fees incurred due to incorrect/incomplete shipping addresses, zip codes, suite numbers, etc. Contact Net32 for further information and for orders outside the 48 Contiguous states: (800) 517-1997 or support@net32.com.
Delivery Method
UPS
Payment Methods
MasterCard, Visa, Discover, AMEX
State Tax
NY only
Contact
Please contact Net32 customer service at (800) 517-1997 or support@net32.com
Return Policy
All returns must be issued a return authorization number. A return authorization number can be obtained by contacting Net32. Items returned for reasons other than damage or defect will be returned at the shipper's expense and will incur a restocking fee per the manufacturer's terms, which may be up to 30%. Returns must be made within 20 days of the invoice date. Returns must be in the original package with unbroken seal. Defective items need authorization before returning and will be evaluated before credit is issued. Damaged goods need to be reported within 24 hours of receipt to receive credit. *All X-Ray Apron and Coltene/Whaledent DENTURE RESIN/ACRYIC/LIQUID are NON-RETURNABLE.
Other
There will be an additional $32.00 surcharge for Hazardous Goods. Alaska and Hawaii will pay UPS air rates. $3.50 fee will be applied to residential addresses. Most items are shipped the same day provided items are not on manufacturer backorder.