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Detailed Vendor Ratings
Criteria Average rating Number of ratings
Products as described 4.7 105
Shipping time 3.9 105
Shipping and handling 4.4 104
Recent Feedback: 4.3 stars
5/5 "nice"
pdds, 11/9/18
1/5 "I have used these guys multiple times... Have had to call them to see where the products are! This gets old rather quickly.

Net32 Response: Net32 is working with Carolina Dental to speed up and provide more accurate processing times."
Dentist, 11/9/18
5/5 "Item as described, quick delivery. Thank you!"
Dr. S., 11/6/18
1/5 "Paid over $300 for 10 HVE tips, more than 5 months past, only received 3 out of 10 HVE tips ordered!!!

Net32 Response: The order was placed on 4/7/18. Carolina Dental shipped 3 of the 20 ordered on 5/30/18 and cancelled the other 17 "Manufacturer Out of Stock" on 8/30/18. According to Carolina Dental, the customer was only charged for the products that were shipped."
BoilingWater, 9/18/18
1/5 "Ordered perio probes on July 23rd, did not receive them until September 6th. Granted the initial shipping estimation was one week, but every few days I would receive a notification saying that it was back ordered and would be shipped the following week. If you can wait more than a month for your product, these work.

Net32 Response: The order was placed on 7/23/18. The order shipped on 9/7/18. The order shows delivered on 9/10/18."
FamilyDentistry, 9/13/18
1/5 "I first called 1 week later to check on the status, it still said "Pending", so I called Net 32 to see if they knew, they called Carolina dental and they said it should be about 5-7 days, so then I checked the status again on the next Monday, the website still said "pending" so i called Net 32 and they called Carolina dental, they said it should be there on the next Mon/Tues, so then I called on Tues and hadn't come yet, I checked the website then, it said "backordered", they called Carolina Dental, they said it should be another week, so I checked again the following Wed the 29th, it said item will be shipped on 8/26, but it hadn't been shipped to track. I called Net 32, they again called Carolina Dental, they said the item just arrived in the warehouse today, and will be shipped off today, I told the Net 32 lady to cancel my order, this is ridiculous. I was very disappointed in this whole process, and how Carolina dental wasn't updating the Net 32 website correctly about the item, why it was just "pending" for 2 weeks and to just tell me it's back ordered, then I could make my decision to cancel the order and go with another vendor. Net 32's hands seemed tied and they couldn't do anything about it, couldn't switch vendors for same price, or help remedy the situation. Overall disappointing.

Net32 Response: Net32 sent the customer an order of the product at no charge to the customer. A $85.90 value."
Dr. Lund, 8/30/18
5/5 "Great product Quality and very fair price"
AKG, 8/25/18
4/5 "stone took a long time to get"
Valley Gal, 7/3/18
5/5 "great"
RDA, 6/25/18
1/5 "They never have my items on time"
afd, 6/20/18
4/5 "Thanks"
Roya, 6/12/18
2/5 "I still haven't received this item

Net32 response: The order was placed on 5/31/18. Carolina Dental shipped the order on 6/7/18. Delivery was attempted on 6/9/18 but the office was closed. According to the tracking, the package was delivered on 6/11/18. The customer submitted this review on 6/7/18."
RedDental, 6/7/18
4/5 "good products, shipping was not so great"
AFD, 5/23/18
5/5 "Our hygienist loves using this with our cordless hygiene handpiece!"
Kristen Bonkowski, 4/24/18
1/5 "shipping is super slow. it takes for ever to get the orders!!!! For ever!!!!!"
Jenny, 3/20/18
3/5 "slow to deliver"
Dr. T, 2/20/18
1/5 "Says items will ship within 5 days....its been 16 days and the items are all of a sudden "back ordered". Not impressed. No one orders items to receive them weeks later. Don't say you have the product if you don't!"
Pedo dentist, 1/24/18
4/5 "Delivery took longer than expected, but the order was accurate."
paulmh4209, 9/14/17
5/5 "Still happy with the product, I am able to sharpen medical instruments in house and save money. So happy I found this!"
I Messer, 7/20/17
5/5 "Item was just what we expected and really fast shipping."
Matamoros, 6/21/17
5/5 "Great vendor. I received my order really quick! and also great quality"
Cathy, 5/9/17
5/5 "Fast delivery, great service."
steinway, 4/6/17
5/5 "Great price and as expected on delivery"
Doc, 3/20/17
5/5 "Great deal"
Wendy, 2/16/17
5/5 "Great!!"
marabas, 2/15/17
4/5 "I received the product as described, but I was slightly disappointed with the slowness of shipping."
Dr. Allie, 2/8/17
1/5 "***Carolina Dental -- HAD TO RESCHEDULE PATIENTS BECAUSE OF THEM.***

Save yourself and your office the headache! Not reliable in fulfillment time. Had to reschedule patients already. Pay a little more to have a different Net32.com supplier fulfill your order.

Ordered 13 different items on 01/10/2017. Carolina Dental estimated most items would ship out 01/13/2017 or sooner, with the last items to be shipped on 01/16/2017.
No status update on my order from Carolina Dental January 11, 12, and 13. All other vendors (except Franklin) have either shipped orders or at least notified me of any delays.
No status update on my order from Carolina Dental January 16 and 17. Beginning to worry.
01/18/2017: No status update on my order. Contacted Net32.com at 9:53pm.
01/19/2017: No status update on my order. Net32.com replies to my inquiry at 12:21pm. Net32.com is does not know why my ENTIRE order from Carolina Dental is still "pending" and asks Carolina Dental for status update.
01/20/2017: Miraculously my status changes. BUT.....only partial order shipped (7 of 13 items) and suspiciously back dated to 01/18/2017. The item I need (MultiLink Starter Kit) to deliver a crown on 01/24/2017 is not included in the partial order shipped. Desperate for the Multi-Link I ask Net32.com how I can get this item by 01/24/2017. Carolina Dental says I can pay $100 to get the items by 01/24/2017.

To summarize: almost 2 work weeks after ordering, Carolina Dental says I can pay $100 to receive my order later than originally estimated.
This event has not deterred me from using Net32.com, because there are many other respectable vendors and Net32.com has been responsive.
I'll just know to avoid Carolina Dental in fulfilling my orders."
Dr Jason, 1/20/17
5/5 "Carolina has the materials and supplies you need, Take it from me. I have used carolina dental for over 10 years and never have been disappointed!"
DrDelon, 12/30/16
5/5 "This product came quickly and on time down to the Hour. Would highly use vendor again!!"
Deb, 12/8/16
5/5 "Great price for an old reliable tool."
Dr. Seid, 12/6/16
5/5 "Great price for an old reliable tool."
Dr. Seid, 12/6/16
3/5 "Product was received in a timely manner but product does not work well with our USB cameras as far as giving a clear image. Looks foggy."
VDOR, 12/2/16
5/5 "Quality products, fast shipping."
Dr.M, 11/30/16
5/5 "great product"
DDS, 11/18/16
5/5 "I ordered this to have a child friendly apron. At first the item was not at all what was on the picture. Net 32 called me, and sent the right apron free. This is exactly what I thought I was ordering the first time."
Vincent, 11/18/16
5/5 "Everything was delivered on time. Very nice and easy to work with."
Sweet Tooth, 11/9/16
5/5 "Product quality and price excellent."
Dr. Mary, 11/9/16
5/5 "GREAT"
merita, 11/7/16
5/5 "Excellent value, and the sutures were every bit as good as the ethicon brand that I am used to."
Certified Derm, 11/7/16
5/5 "very fast shipping and excellent cost"
dental office, 11/2/16
5/5 "Good tape. No issues."
Joe, 11/2/16
5/5 "shipping was prompt, product is great"
mick, 11/1/16
5/5 "Received on time"
Drc, 10/21/16
5/5 "Great dealer. Slightly longer shipping time to the west coast, but still acceptable."
shahrdds, 10/21/16
5/5 "Repeat vendor for my supplies."
dr love, 10/11/16
5/5 "Order came quickly and was filled properly"
Tommy, 9/28/16
5/5 "Suture was easy to find and after I ordered the product arrived at our facility promptly. Very satisfied and will continue to use going forward."
Joe, 9/15/16
5/5 "great seller"
drsts, 9/1/16
3/5 "The delivery was very delayed. I called after about 2 weeks. They said it would ship out the next week and it did. Don't know what the problem was."
Thomasine, 8/21/16
5/5 "The items were as described. Delivery was a bit slow but met their estimate for when it would ship. I would use them again."
OrthoDoc, 8/19/16
5/5 "Everything was what I had expected and had ordered. No problems with any of my items."
aplacetosmile, 8/9/16
5/5 "Excellent communication, product arrived, works great, as expected."
ZAM, 7/13/16
5/5 "Everything was as we ordered and expected"
dr. alan, 7/4/16
3/5 "I wish the vendor shipped the order out earlier; however, I believe that the order came via usps."
cd, 6/16/16
5/5 "I received my order in efficient timing! Great prices and great brands!"
Dana, 5/19/16
3/5 "The quality is the same as higher priced companies but they are able to offer it at a lower price without sacrificing anything."
Chris, 5/11/16
5/5 "Item arrived within stated period. This is very important in our office as storage is limited and stocking large quanities tie up funds."
Jsl, 4/27/16
4/5 "Burs arrived within 2 weeks and have been great to use on patients."
Max, 4/18/16
5/5 "No problems with order, quick to ship, great pricing"
John, 4/6/16
5/5 "Awesome!"
Shelley, 4/5/16
2/5 "Very slow shipper, did not notify me of a full week delay before shipping the product. Would pick a different seller in the future."
Drparty, 3/31/16
5/5 "Very good!!!"
Tien Hoang, 3/22/16
5/5 "prompt, accurate service....been ordering from them for quite some time"
Kim, 3/1/16
5/5 "ALWAYS A GOOD EXPERIENCE WITH CAROLINA DENTAL"
Kim, 2/24/16
1/5 "Ordered products three weeks ago that still haven't shipped. Carolina Dental advertised shipment in 5-7 business days however some items didn't ship out till the 11th business day and one item is still pending for the past three weeks not shipped. Not happy with Carolina Dental, shipping time is much too long."
Dr. Melton, 2/1/16
4/5 "Order arrived in 11 days."
DocT, 12/3/15
5/5 "works good, not the best though."
yazanfk, 11/14/15
3/5 "Slow on delivery. I had to call Net32 to have them chase down the delivery."
smiledocMA, 11/10/15
4/5 "It took a little longer to ship than my expectation, but it wasn't too slow by any means."
DPhee78, 10/28/15
5/5 "Quick response to a question I had. Quick delivery. Great seller!"
Laura, 10/26/15
5/5 "Items were as described."
Mary Phan, 6/11/15
5/5 "Carolina Dental offers a great assortment of products and ships very reliably. Not a problem since they joined!"
abst4, 5/30/15
4/5 "some companies doesn't charge chipping & handling"
Kaler, 3/29/15
5/5 "great products"
scollinsjr, 3/26/15
5/5 "Great Company always fast and precise."
mm, 3/10/15
5/5 "Good experience"
Dr. Steve, 2/19/15
4/5 "Items were as described an delivery took 7 days. No problems at all thus far."
BWX, 1/30/15
5/5 "they ship quickly and efficiently."
drfeelgood, 12/22/14
3/5 "good vendor"
Joyous, 11/26/14
5/5 "Quick service!! Only charged for one freight while the competitors were charging a similar freight charge per item number."
Oldoobie, 11/19/14
5/5 "amazing we got our stuff the very next day"
sunrise dental, 11/11/14
5/5 "Fast shipping, great packaging & reasonable shipping charges."
Rob, 11/9/14
4/5 "The delivery took a little longer than anticipated."
AM, 11/4/14
4/5 "Was informed backordered but still recieved weeks before anticipated ship date. Product as advertised"
matt, 10/30/14
5/5 "gg"
JR, 8/12/14
4/5 "Prices are good but sometimes the delivery time is slower than with my regular vendors"
Peggy, 8/11/14
5/5 "great"
nicolas, 7/24/14
3/5 "Slow order fulfillment, product correct and as described"
drtli, 6/4/14
5/5 "This vendor is very good at being accurate and timely with shipping orders. Never have had a problem from them"
suture, 5/30/14
5/5 "Everything I ordered is exactly what I would have gotten from any other of the big dental supplier companies. Accurate shipping times."
EasternDentisry, 5/21/14
5/5 "great. never have problems receiving products from them"
suture, 4/28/14
4/5 "good seller"
nicolas, 4/17/14
3/5 "Merchandise delivered very late, apparently they dropped the order. After I notoiced my cc charge I called to inquire. THEN the stuff arrived 4 days later."
LD, 3/14/14
5/5 "We have never had any problems with Carolina Dental unlike some of the other vendors affiliated with Net32. I know when something is coming from Carolina, I don't have to worry availability or shiptime."
suture, 1/13/14
5/5 "Product is exactly what I can get from Patterson just a much better deal here! Delivery took awhile, but I hear that was due to manufacturing and not Carolina Dental."
Chad, 12/11/13
5/5 "I needed in a hurry and the representative gave me excellent service. the delivery was lightning fast. the product is perfect for my needs"
larrycn, 9/9/13
5/5 "My order was shipped & recieved right away at a great price!"
Heather, 8/13/13
5/5 "great job thank you!"
Lynn, 8/5/13
5/5 "Everything came as expected :-)"
Dr Klop, 7/16/13
5/5 "The shipment came in a timely manner and was packaged quite professionally. I did have to send an item back but that was because I ordered the incorrect product, not the vendor. I was given a prompt refund number! I will definitely use them again!"
Beth, 4/22/13
4/5 "Hygenists are satisfied with what this product use if for. Used weekly"
Judy, 4/8/13
5/5 "Great product and quick service"
jpeifer, 3/6/13
3/5 "Shipped quickly and order was accurate. I felt the shipping charges were a excessive."
rbratton, 2/27/13
5/5 "reasonable"
michelle, 2/21/13
5/5 "Excellent service."
, 1/22/13
4/5 "The item is very nice exactly how it was described. It took several weeks to receive it but everything else was great."
Beth, 1/16/13
5/5 "Thanks Carolina Dental! Order arrived promptly. I would highly recommend you folks to others. Great job!"
Dave, 12/27/12
4/5 "Carolina is a very good vendor. Items are shipped quickly and I usually receive my items the next day."
RTDental, 12/19/12
5/5 "Smoothe transaction and material was exactly as described!"
Dr Klop, 12/18/12
4/5 "Everything went well with order and shipping."
Jeff, 12/18/12
4/5 "Unfortunately the item was backordered. But we were notified. But it took a long time to receive the item."
Sam, 12/13/12
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Carolina Dental

Feedback Rating: 4.3
4.3 stars (111 ratings)
About
Carolina Dental Supply is committed to providing quality products at competitive prices. Established in 1932, our company has evolved with the ever changing dental industry. Carolina Dental is a member of NDC Dental, the largest organization of independent dental supply distributors in North America and was recognized as Member of the Year in 1999. Browse through our products on Net32. Carolina Dental has proudly been a Vendor on Net32.com since 1998.
Shipping
Standard shipping $10.95.  *Please note that there may be additional charges for heavy or hazardous items, deliveries to a residential address, and extra delivery fees incurred due to incorrect/incomplete shipping addresses, zip codes, suite numbers, etc. Contact Net32 for further information and for orders outside the 48 Contiguous states: (800) 517-1997 or support@net32.com.
Delivery Method
UPS
Payment Methods
AMEX, MasterCard, Visa
State Tax
North Carolina only
Contact
Please contact Net32 customer service at (800) 517-1997 or support@net32.com
Return Policy
**All returns must be issued a return authorization number. A return authorization number can be obtained by contacting Net32. Any returns with this RA number not clearly written on the outside of the package will be returned to sender at their expense. Items returned for reasons other than damage or defect will be returned at the shipper's expense and will incur a restocking fee per the manufacturer's terms, which may be up to 50%. Returns must be made within 30 days of the invoice date. Returns must be in original package with unbroken seal. Defective items need authorization before returning and will be evaluated before credit is issued. Damaged goods need to be reported within 24 hours of receipt to receive credit.
Other
**Most items are shipped the same day provided items are not on manufacturer backorder
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