Net32 Ecommerce Customer Support (Cary, NC)

Compensation: Competitive

Employment type: Full-time; Shifts between 6 AM EST to 10 PM Monday-Friday (indicate shift availability upon applying)

Who We Are:
Our mission is to help dentists run a successful business. We’re transforming an old industry from a world of trusting high-cost sales reps to giving control back to business owners. Our marketplace already helps dentists save up to 60% off retail pricing and our users absolutely love us.

We recognize that customer service agents are the front-line voice of the company liaising with our customers and vendors.  When our customers are dazzled with a great agent experience, Net32 as a company excels.

Who you are: 
You are highly-motivated customer service agent who will provide support by servicing calls, chats and emails while coming up with winning solutions for our dental professional customers. If a solution is not immediately apparent, you follow-through until the customer expectations are met, or even more desirably, exceeded.  You are quick learner who is self-motivated, confident, empathetic and patient. Problem solving comes naturally to you. You thrive in fast-paced, ever-changing entrepreneurial environments.

Key Responsibilities:

• Identifying and assessing customer needs to achieve and exceed satisfaction.
• Manage high volume incoming calls/emails/chats regarding inquiries about dental products/services, orders, and accounts.
• Provide accurate, timely and complete information back to customers by using the agreed upon methods/tools
• Follow communication procedures, guidelines and policies
• Offer up ideas on products, services, and customer service processes.

Skills & Qualifications:

• College graduate
• Experience in a customer service role (minimum 2 years)
• Dental industry experience preferred
• Ecommerce experience preferred
• Proficient with MS suite
• Familiar with CRM systems, and services like Zendesk
• The ability to communicate effectively through phone, chats and emails.
• Strong organizational skills, and attention to detail
• Comfortable juggling multiple inquiries/systems at one time. 
• Strong time management skills.
• Ability to work well with a team and independently.
• Multi lingual is a plus.

Type of Employment: Full-time

Salary Range & Benefits: Competitive Salary with Excellent Benefits

To apply: Email resume to [email protected]