All Customer Reviews (4)

i ORDERED THIS PRODUCT AND IT HAD A 4 MONTH EXPIRATION DATE ON IT. THEREFORE, IT SAT ON THE SHELF FOR YEARS. SO BE AWARE AND LOOK AT EXP. DATES ON YOUR PRODUCTS. I RETURNED THE PRODUCT AND SITLL HAVE NOT RECV'D A REFUND, IT HAS BEEN 2 MONTHS. Net32 Response (1/16/24): We are sorry that the customer encountered an issue with their order from DDI Supply. The customer reported the issue on 11/13/23, Net32 immediately notified DDI Supply of the customer's concerns. DDI Supply provided a prepaid label to return the product. The customer returned the product and was refunded on 12/15/23. DDI Supply was removed from selling the product until DDI Supply addresses the issue with their warehouse and provides Net32 with assurance that future orders would be fulfilled with at least 12 months of expiration. Sincere apologies to the customer for any inconvenience.

**EDIT: As usual, Net32 goes out of their way to rectify the problem and has negotiated a partial refund for this item. I have updated the product rating. Not everything goes to plan but they do support their customers. Ordered a pack in March and unfortunately, they expire in October of the same year. I will not be able to finish the pack of 100 testers in that time period. This was almost a good deal. Net32 Response (3/28/23): Sincere apologies to the customer. Net32 notified Dental District of the customer's concerns and provided the customer with a prepaid label to return the product for a refund. The customer opted to keep the product. Net32 issued a refund on behalf of Dental District as a courtesy to the customer. Dental District was removed from selling the product until Dental District provides Net32 with assurance that future orders will be fulfilled with at least 12 months of expiration.

I placed the order back in November and still have not received it. Net32 Response (1/13/21): Apologies to the customer for the missing product. Net32 notified DDI Supply of the customer's concerns. It appears that the package was damaged in transit and the products were separated. The customer was refunded in full for the missing product. We are sorry that the customer's experience was less than satisfactory.

Much prefer to do our autoclave monitoring in the office so there's minimal lag time between testing and results. Gives results in 24 hours. Biological indicators are pricey, but net32 has the best pricing by far.