About
"We're official representatives of some of the most important orthodontic brands. Our mission is to provide more than just products; we provide tools for success. Believing in the power of a smile and that everyone is unique, we work transparently from receiving the order to the delivery time. We aim to provide doctors with excellent orthodontic products at the lowest prices while offering the best online shopping experience."
Shipping
Standard shipping is $7.00. There will normally be no standard shipping charge for orders exceeding $200.00. *Please note that there may be additional charges for heavy or hazardous items, deliveries to a residential address, and extra delivery fees incurred due to incorrect/incomplete shipping addresses, zip codes, suite numbers, etc. Contact Net32 for further information and for orders outside the 48 Contiguous states: (800) 517-1997 or [email protected]
Delivery Method
FedEx, UPS, Local Delivery, USPS
State Tax
Net32 calculates, collects, and remits tax on sales made by our vendors and shipped to customers located in the states listed below that have enacted Marketplace Facilitator, Marketplace Fairness, or similar laws. These laws shift collection responsibility from the vendor to the marketplace facilitating the merchant's sale.AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY
Additionally, First Dental Supplies is registered in the states below and is therefore required to collect sales tax on items sold to customers in these states, to the extent the items are taxable. Whether or not an item is taxable depends upon the laws in effect in the state.FL
Contact
Please contact Net32 customer service at (800) 517-1997 or [email protected]
Return Policy
All returns must be issued a return authorization number, which can be obtained by contacting Net32. Requests for returns due to damaged, defective, or missing items/orders must be made within 14 calendar days from the order receipt date or the reported shipping carrier “order received” date. Returns must be made within 30 days of receipt. Returns must be unopened in their original packaging.
Please note that the following items, unless damaged or defective, are not eligible for returns but may still be eligible for refunds:
- Pharmaceuticals and controlled substances, including but not limited to anesthetics and bone & soft tissue grafting material.
- Advertised short-dated products
- Personalized and imprinted items
Items returned for reasons other than damage or defect may incur a re-stocking fee of up to 20%