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> Smile Dental Supply

Smile Dental Supply

Feedback Rating:

3.6 stars (12 ratings)

About

Smile Dental Supply has been in the industry for over a decade providing top quality dental products with competitive prices and exceptional customer service that you will always appreciate. Our focus is our doctors and we are committed to helping you advance your practices. Our dedicated Account Executives are always here for you to ensure that you are receving the highest level of direct service while your orders are duly packed and shipped to your clinics. Smile Dental carries all kinds of dental products from world-class dental brands and manufacturers. We stand by our core values: Professionalism, Diligence, and Quality. Let us help you today.

Manufacturer Authorizations

Shipping

Standard shipping is $0.00. *Please note that there may be additional charges for heavy or hazardous items, deliveries to a residential address, and extra delivery fees incurred due to incorrect/incomplete shipping addresses, zip codes, suite numbers, etc. Contact Net32 for further information and for orders outside the 48 Contiguous states: (800) 517-1997 or support@net32.com

Delivery Method

FedEx, UPS, USPS, Local Delivery

Payment Methods

AMEX, Discover, MasterCard, Visa

State Tax

Net32 calculates, collects, and remits tax on sales made by our vendors and shipped to customers located in the states listed below that have enacted Marketplace Facilitator, Marketplace Fairness, or similar laws. These laws shift collection responsibility from the vendor to the marketplace facilitating the merchant's sale.AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY

Additionally, Smile Dental Supply is registered in the states below and is therefore required to collect sales tax on items sold to customers in these states, to the extent the items are taxable. Whether or not an item is taxable depends upon the laws in effect in the state.NJ

Contact

Please contact Net32 customer service at (800) 517-1997 or support@net32.com

Return Policy

30 Day Money Back Guarantee If It is a Warranty Issue.

Other

Items are shipped same day. Day cut-off time is 12pm. After 12pm, shipped next day.

Detailed Vendor Ratings

Criteria	Average rating	Number of ratings
Products as described		5
Shipping time		5
Shipping and handling		5

Recent Feedback: 3.6 stars

5/5
Great experience!
Dr. D. CAS, 12/2/2021
1/5
Never sent anything. Been waiting for over a month for nothing. Just as the title says if I went on USPS and track my package it hasn’t even left the facility.

Net32 Response (12/2/21): We are sorry that the customer's experience with Smile Dental Supply did not meet expectations. The customer's order was placed on 10/27/21. Smile Dental Supply marked the order shipped on 10/28/21. On 12/2/21, the customer contacted Net32, notifying us that they have not received the product. The tracking did not appear to show any activity. Net32 issued a refund on behalf of Smile Dental Supply on 12/2/21. Sincere apologies to the customer for any inconvenience.
DrEmmettBrown, 12/2/2021
1/5
sent me the wrong quantity and different brand.

Net32 Response (12/1/21): We are sorry that the customer's experience with Smile Dental Supply did not meet expectations. Net32 notified Smile Dental Supply of the customer's concerns. Smile Dental Supply refunded the customer in full. The customer was able to keep the product received at no charge. Sincere apologies to the customer for any inconvenience.
dentist, 11/29/2021
5/5
Great deal and fast shipping!
Paul Anast, 11/9/2021
1/5
Wrong Product Sent - The wrong product was sent. I've called customer service 4 times in the last 3 weeks to get the issue resolved and I keep hearing the same respone, "you will hear from us by the end of the day". No response from net32 and still don't have the correct item I ordered or even information to ship back the incorrect order.

Net32 Response (11/8/21): We are sorry that the customer encountered an issue with their order from Smile Dental Supply. Net32 notified Smile Dental Supply of the customer's concerns and refunded the customer in full for the product. Smile Dental Supply was also removed from selling the product until Smile Dental Supply provides assurance that future order will be fulfilled correctly.
la, 11/8/2021
1/5
I ordered PIP from them on Oct 8 2021. Everyday the USPS states shipping label created, USPS awaiting item. These clowns charged me for this item on Oct 8 and on Oct 21 have still not shipped the PIP. Clowns that should be removed from Net32.

Net32 Response (10/25/21): We are sorry that the customer's experience with Smile Dental Supply did not meet expectations. The customer's order was placed on 10/8/2021. On 8/21/21, the customer reported that they had not received the item and requested cancellation. The order was cancelled and the customer was refunded in full. Sincere apologies to the customer for any inconvenience.
CA dentist, 10/21/2021
5/5
Great
Steph, 8/31/2021
4/5
Good quality
skd, 4/14/2021
5/5
Great service, received in a timely manner.
MpDental, 3/31/2021
5/5
Very good and covenient to get it on time.
Seon Roh, 3/17/2021
5/5
Love it . Very good price
Terry, 3/4/2021
5/5
good
carol, 12/18/2020