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Customer Success Agent
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Remote
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Who We Are

Net32 is the leading eCommerce marketplace serving over 53,000 dental professionals as their trusted source for the high-quality supplies they need to deliver extraordinary oral health care to patients. Leveraging digital technologies, Net32 enables dental practices to streamline purchasing across multiple suppliers and manufacturers. Collectively, dental professionals have saved over 45% with Net32, which has helped them to improve the profitability of their practices while lowering costs for patients every day.

Learn more about Net32 here.

Who You Are

Do you possess a genuine passion for empowering customers to succeed, overcoming challenges, and understanding how customers think? Do you love learning about customers e-commerce needs and obsess over ways to to improve a customers experience with a brand? Do you get amped hearing a customer gush about how happy they are after making a purchase? We’ve been looking for you!

  • You are a self-motivated quick learner, who has experience providing excellent customer communication. 
  • You have a love for the unknown and thrive in an ever-changing entrepreneurial environment. The needs of the dental/medical industry are always in flux, which means strategy will need to be adjusted as the tables turn, and we will need all hands on deck to make these changes happen! 
  • You have effectively worked in a remote environment and consider yourself highly accountable, detail oriented, and organized. 
  • You are an innovative problem solver who takes action to address challenges effectively and efficiently while demonstrating a solution-focused growth mindset. 
  • Must love teamwork. (This one is important!) As a team responsible for supporting our customers long term success, we will need to be one heck of a force. Creative collaboration and healthy conflict are going to be key in creating a thriving, cohesive workflow for our team. 

Qualifications/Requirements
  • 2+ years of experience in E-Commerce/Marketplace, Dental Industry, or Customer Success
  • Bachelor's Degree
  • Experience with Salesforce, Zendesk, Intercom, and OMS programs

Responsibilities
  • Always provide an exceptional experience for our customers and uphold our company values in every interaction. 
  • Maintain and promote customer success and satisfaction through proactive customer engagement and outreach. 
  • Establish and nurture relationships with customers through phone calls and email touchpoints to drive increased wallet share and lifetime value.
  • Utilize online tools and reporting to monitor business performance and improve CX.
  • Help identify trends through data analysis and customer feedback to help improve the company's ability to deliver on expectations for users and strengthen vendor relationships. 
  • Collaborate with internal departments to ensure feedback and customer experience is relayed appropriately to influence change among the organization.
  • Follow communication procedures, guidelines and policies including SOPs and SLA’s.

Seniority level
Junior level
Employment type
Full time
Location
Remote
To Apply
Apply Now »