Net32 works with trusted vendors, manufacturers, and distributors to help provide reliable products, responsive service, and a better purchasing experience. If a product does not meet expectations and is not covered by a manufacturer or vendor guarantee, we will help make it right. Depending on the issue, we may provide a prepaid return label and arrange a replacement or reimbursement. No additional return shipping charges apply when the return is approved under the Net32 30-Day Money-Back Guarantee.